Bunga Khaleda Wihani Putri, Lutfiya Zafira and Ahmad Rasyiddin 1. Model Retensi Pelanggan E-Commerce: Peran Customer Relationship Management dalam Memediasi Dampak Content Marketing, Social Media Marketing, dan Online Customer Review pada Pengguna Tokopedia. CITACONOMIA : Economic and Business Studies. 5, 02 (1), 563-576. DOI:https://doi.org/10.63922/citaconomia.v5i02.4034.