THE Factors Considered By PT Mandala Samudera Trans Semarang In Selecting Shipping Lines And Trucking Services To Export Dangerous Goods

Abstract

This research aims to analyze the factors considered by PT Mandala Samudera Trans Semarang as a freight forwarder in choosing shipping lines and trucking services to export dangerous goods. The used research method is a qualitative research one. The data in this research are obtained by conducting interviews to 4 employees of company selected through purposive sampling technique. The obtained data is processed through the NVivo 12 software. The results in this study indicates that price (48.98%) is the main factor in choosing shipping lines to export dangerous goods. The service factor, i.e 37.70% is the factor for second consideration. The delivery factor is the fourth factor with a percentage of 13.11%. The last factor is reputation with a percentage of 8.20%. Meanwhile, the safety factor is the main factor in determining trucking services with a percentage of 35.17%. The second factor in choosing trucking services is the price factor with a percentage of 29.1%. The service factor of 27.08% and reputation of 8.33% are the next factors considered by PT Mandala Samudera Trans Semarang in choosing a trucking service company. Therefore, it is concluded that there are different factors in choosing shipping line and trucking services