Influence of Workload and Burnout on Work Stress With Emotional Intelligence as A Moderator Variable in Maternity Home Clinic Nurses in Malang Regency
Keywords:
workload, burnout, work stress, emotional intelligence, moderation, nurses
Abstract
This study is to investigate the role of emotional intelligence as a moderator variable among maternity clinic nurses in Malang Regency, as well as the impact of workload and burnout on job stress. With the WarpPLS-based Structural Equation Modelling (SEM) method, a quantitative approach is taken. The study's findings indicate that work stress is significantly impacted negatively by workload and burnout. These results suggest that workload and burnout may actually reduce stress in some situations rather than increasing it, either as a result of coping strategies or the belief that work is a kind of devotion. Furthermore, it has been demonstrated that emotional intelligence moderates the association between work stress and burnout, with those who possess higher emotional intelligence typically being better equipped to handle the effects of burnout. However, the association between workload and work stress is not considerably moderated by emotional intelligence. This study highlights the value of cultivating emotional intelligence as a tactic to lessen the psychological effects of employment, particularly for nurses who are susceptible to stress and emotional tiredness
References
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Jordan, P. J., Ashkanasy, N. M., & Härtel, C. E. (2002). Emotional intelligence as a moderator of emotional and behavioral reactions to job insecurity. Academy of Management Review, 27(3), 361–372. https://doi.org/10.5465/amr.2002.738990
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Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Occupational Behavior, 2(2), 99–113. https://doi.org/10.1002/job.4030020205
Maslach, C., & Leiter, M. P. (2016). Burnout: A multidimensional perspective. Taylor & Francis.
Maslach, C., & Leiter, M. P. (2016). Understanding the burnout experience: Recent research and its implications for psychiatry. World Psychiatry, 15(2), 103–111. https://doi.org/10.1002/wps.20311
Miao, C., Humphrey, R. H., & Qian, S. (2017). A meta-analysis of emotional intelligence and work attitudes. Journal of Occupational and Organizational Psychology, 90(2), 177–202. https://doi.org/10.1111/joop.12167
Özdemir, B., & Sendil, G. (2021). The buffering role of emotional intelligence in the relationship between work stress and burnout among teachers. Teaching and Teacher Education, 97, 103221. https://doi.org/10.1016/j.tate.2020.103221
Parker, D. F., & DeCotiis, T. A. (1983). Organizational determinants of job stress. Organizational Behavior and Human Performance, 32(2), 160–177. https://doi.org/10.1016/0030-5073(83)90145-9
Putra, R. M., & Rachmawati, R. (2022). Burnout dan persepsi stres kerja pada ASN: Studi kuantitatif di lingkungan pemerintahan. Jurnal Manajemen dan Bisnis, 10(1), 1–10.
Putri, A. N., & Wulansari, A. (2021). Beban kerja dan stres kerja pada perawat rumah sakit. Jurnal Keperawatan Indonesia, 24(3), 214-221. https://doi.org/10.7454/jki.v24i3.1291
Rizki, M., Natasha, C., Saputra, E. K., & Abriyoso, O. (2021). Pengaruh Beban Kerja terhadap Stres Kerja Pegawai Satuan Polisi Pamong Praja Kota Tanjungpinang. Jurnal Pendidikan Tambusai, 6(2), 1234–1245. https://doi.org/10.31004/jptam.v6i2.3788
Robbins, S. P., & Judge, T. A. (2019). Organizational behavior (18th ed.). Pearson Education.
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185–211. https://doi.org/10.2190/DUGG-P24E-52WK-6CDG
Schaufeli, W. B., & Enzmann, D. (1998). The burnout companion to study and practice: A critical analysis. CRC Press.
Schutte, N. S., Malouff, J. M., Thorsteinsson, E. B., Bhullar, N., & Rooke, S. E. (2007). A meta-analytic investigation of the relationship between emotional intelligence and health. Personality and Individual Differences, 42(6), 921–933. https://doi.org/10.1016/j.paid.2006.09.003
Setiawan, A., Nugroho, H. S. W., & Damayanti, R. (2022). Beban kerja dan stres kerja pada perawat rumah bersalin: studi di wilayah Jawa Timur. Jurnal Keperawatan Indonesia, 25(2), 144–152. https://doi.org/10.7454/jki.v25i2.1456
Shukla, A., & Srivastava, R. (2016). Emotional intelligence and work-related stress among professionals. Industrial Psychiatry Journal, 25(2), 131–136. https://doi.org/10.4103/ipj.ipj_45_16
Tarcan, M., Hikmet, N., & Schooley, B. (2017). The impact of job stress and job satisfaction on workforce productivity in an Iranian petrochemical industry. International Journal of Health Planning and Management, 32(2), 233–245. https://doi.org/10.1002/hpm.2332
Weng, R. H., Huang, C. Y., Tsai, W. C., Chang, L. Y., Lin, S. E., & Lee, M. Y. (2011). Exploring the impact of transformational leadership on nurse innovation behaviour: A cross-sectional study. Journal of Nursing Management, 19(4), 424–432. https://doi.org/10.1111/j.1365-2834.2011.01275.x
Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13(3), 243–274. https://doi.org/10.1016/S1048-9843(02)00099-1
Yuliana, L., Suryaningsih, W., & Pramono, R. (2021). Hubungan beban kerja dan dukungan sosial terhadap burnout pada perawat. Jurnal Psikologi Klinis dan Kesehatan Mental, 10(1), 23–32. https://doi.org/10.20473/jpkkm.v10i1.2021.23-32
Yuliana, R., & Sari, M. (2022). Faktor-faktor yang berhubungan dengan stres kerja perawat di rumah sakit. Jurnal Ilmu Keperawatan dan Kebidanan, 13(1), 52–60. https://doi.org/10.33221/jikk.v13i1.943
Zeidner, M., Matthews, G., & Roberts, R. D. (2012). The emotional intelligence–health nexus: A review of the evidence and some new frontiers. In S. J. Lopez (Ed.), The Oxford handbook of positive psychology (pp. 473–484). Oxford University Press.
Antonakis, J. (2004). On why “emotional intelligence” will not predict leadership effectiveness beyond IQ or the “Big Five”: An extension and rejoinder. Organizational Analysis, 12(2), 171–182.
Bakker, A. B., & Demerouti, E. (2007). The Job Demands–Resources model: State of the art. Journal of Managerial Psychology, 22(3), 309–328. https://doi.org/10.1108/02683940710733115
Bar-On, R. (2006). The Bar-On model of emotional-social intelligence (ESI). Psicothema, 18, 13–25.
Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000). An Empirical Examination of Self-Reported Work Stress Among U.S. Managers. Journal of Applied Psychology, 85(1), 65–74. https://doi.org/10.1037/0021-9010.85.1.65
Conti, R., Di Tecco, C., & Colombo, L. (2020). The moderating role of emotional intelligence on the relationship between job demands and job burnout. Journal of Work and Organizational Psychology, 36(1), 25–34. https://doi.org/10.5093/jwop2020a4
Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications.
Dall’Ora, C., Ball, J., Reinius, M., & Griffiths, P. (2020). Burnout in nursing: A theoretical review. Human Resources for Health, 18(1), 1-17. https://doi.org/10.1186/s12960-020-00469-9
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2010). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499–512. https://doi.org/10.1037/0021-9010.86.3.499
Dyrbye, L. N., West, C. P., Sinsky, C. A., Goeders, L. E., Satele, D. V., & Shanafelt, T. D. (2020). Medical licensure questions and physician reluctance to seek care for mental health conditions. Mayo Clinic Proceedings, 95(11), 2148–2157. https://doi.org/10.1016/j.mayocp.2020.05.037
Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ. Bantam Books.
Gunawan, J., Aungsuroch, Y., & Fisher, M. L. (2020). Factors contributing to burnout in clinical nurses: A systematic review. International Journal of Nursing Practice, 26(6), e12800. https://doi.org/10.1111/ijn.12800
Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2019). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). SAGE Publications.
Harsono, M. A., & Rosita, D. (2021). Burnout dan stres kerja pada tenaga kesehatan selama pandemi COVID-19. Jurnal Psikologi, 18(2), 150–162.
Hart, S. G., & Staveland, L. E. (1988). Development of NASA-TLX (Task Load Index): Results of empirical and theoretical research. In P. A. Hancock & N. Meshkati (Eds.), Human mental workload (pp. 139–183). North-Holland.
Hofstede, G. (2001). Culture’s consequences: Comparing values, behaviors, institutions and organizations across nations (2nd ed.). Sage Publications.
Jordan, P. J., Ashkanasy, N. M., & Härtel, C. E. (2002). Emotional intelligence as a moderator of emotional and behavioral reactions to job insecurity. Academy of Management Review, 27(3), 361–372. https://doi.org/10.5465/amr.2002.738990
Karasek, R. A. (1979). Job demands, job decision latitude, and mental strain: Implications for job redesign. Administrative Science Quarterly, 24(2), 285–308. https://doi.org/10.2307/2392498
Karimi, L., Leggat, S. G., Donohue, L., Farrell, G., & Couper, G. E. (2014). Emotional rescue: The role of emotional intelligence and emotional labour on well-being and job-stress among community nurses. Journal of Advanced Nursing, 70(1), 176–186. https://doi.org/10.1111/jan.12185
Kock, N. (2020). WarpPLS user manual: Version 7.0. ScriptWarp Systems.
Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. Springer.
Leka, S., Griffiths, A., & Cox, T. (2010). Work Organization and Stress: Systematic Problem Approaches for Employers, Managers and Trade Union Representatives. WHO.
Makatita, B., Aponno, E. H., & Hahurya, J. J. (2023). Pengaruh Beban Kerja terhadap Stres Kerja pada PT. Hasjrat Abadi Ambon. Jurnal Administrasi Terapan, 2(1), 1–10. https://doi.org/10.31959/jat.v2i1.1390
Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Occupational Behavior, 2(2), 99–113. https://doi.org/10.1002/job.4030020205
Maslach, C., & Leiter, M. P. (2016). Burnout: A multidimensional perspective. Taylor & Francis.
Maslach, C., & Leiter, M. P. (2016). Understanding the burnout experience: Recent research and its implications for psychiatry. World Psychiatry, 15(2), 103–111. https://doi.org/10.1002/wps.20311
Miao, C., Humphrey, R. H., & Qian, S. (2017). A meta-analysis of emotional intelligence and work attitudes. Journal of Occupational and Organizational Psychology, 90(2), 177–202. https://doi.org/10.1111/joop.12167
Özdemir, B., & Sendil, G. (2021). The buffering role of emotional intelligence in the relationship between work stress and burnout among teachers. Teaching and Teacher Education, 97, 103221. https://doi.org/10.1016/j.tate.2020.103221
Parker, D. F., & DeCotiis, T. A. (1983). Organizational determinants of job stress. Organizational Behavior and Human Performance, 32(2), 160–177. https://doi.org/10.1016/0030-5073(83)90145-9
Putra, R. M., & Rachmawati, R. (2022). Burnout dan persepsi stres kerja pada ASN: Studi kuantitatif di lingkungan pemerintahan. Jurnal Manajemen dan Bisnis, 10(1), 1–10.
Putri, A. N., & Wulansari, A. (2021). Beban kerja dan stres kerja pada perawat rumah sakit. Jurnal Keperawatan Indonesia, 24(3), 214-221. https://doi.org/10.7454/jki.v24i3.1291
Rizki, M., Natasha, C., Saputra, E. K., & Abriyoso, O. (2021). Pengaruh Beban Kerja terhadap Stres Kerja Pegawai Satuan Polisi Pamong Praja Kota Tanjungpinang. Jurnal Pendidikan Tambusai, 6(2), 1234–1245. https://doi.org/10.31004/jptam.v6i2.3788
Robbins, S. P., & Judge, T. A. (2019). Organizational behavior (18th ed.). Pearson Education.
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185–211. https://doi.org/10.2190/DUGG-P24E-52WK-6CDG
Schaufeli, W. B., & Enzmann, D. (1998). The burnout companion to study and practice: A critical analysis. CRC Press.
Schutte, N. S., Malouff, J. M., Thorsteinsson, E. B., Bhullar, N., & Rooke, S. E. (2007). A meta-analytic investigation of the relationship between emotional intelligence and health. Personality and Individual Differences, 42(6), 921–933. https://doi.org/10.1016/j.paid.2006.09.003
Setiawan, A., Nugroho, H. S. W., & Damayanti, R. (2022). Beban kerja dan stres kerja pada perawat rumah bersalin: studi di wilayah Jawa Timur. Jurnal Keperawatan Indonesia, 25(2), 144–152. https://doi.org/10.7454/jki.v25i2.1456
Shukla, A., & Srivastava, R. (2016). Emotional intelligence and work-related stress among professionals. Industrial Psychiatry Journal, 25(2), 131–136. https://doi.org/10.4103/ipj.ipj_45_16
Tarcan, M., Hikmet, N., & Schooley, B. (2017). The impact of job stress and job satisfaction on workforce productivity in an Iranian petrochemical industry. International Journal of Health Planning and Management, 32(2), 233–245. https://doi.org/10.1002/hpm.2332
Weng, R. H., Huang, C. Y., Tsai, W. C., Chang, L. Y., Lin, S. E., & Lee, M. Y. (2011). Exploring the impact of transformational leadership on nurse innovation behaviour: A cross-sectional study. Journal of Nursing Management, 19(4), 424–432. https://doi.org/10.1111/j.1365-2834.2011.01275.x
Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13(3), 243–274. https://doi.org/10.1016/S1048-9843(02)00099-1
Yuliana, L., Suryaningsih, W., & Pramono, R. (2021). Hubungan beban kerja dan dukungan sosial terhadap burnout pada perawat. Jurnal Psikologi Klinis dan Kesehatan Mental, 10(1), 23–32. https://doi.org/10.20473/jpkkm.v10i1.2021.23-32
Yuliana, R., & Sari, M. (2022). Faktor-faktor yang berhubungan dengan stres kerja perawat di rumah sakit. Jurnal Ilmu Keperawatan dan Kebidanan, 13(1), 52–60. https://doi.org/10.33221/jikk.v13i1.943
Zeidner, M., Matthews, G., & Roberts, R. D. (2012). The emotional intelligence–health nexus: A review of the evidence and some new frontiers. In S. J. Lopez (Ed.), The Oxford handbook of positive psychology (pp. 473–484). Oxford University Press.
Published
2025-05-14
How to Cite
Sinollah, & Budi Eko Soetjipto. (2025). Influence of Workload and Burnout on Work Stress With Emotional Intelligence as A Moderator Variable in Maternity Home Clinic Nurses in Malang Regency. International Journal of Economics, Business and Innovation Research, 4(03), 491-508. https://doi.org/10.63922/ijebir.v4i03.1769
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