Inclusive Museum Management Strategies: An Exploratory Study of Visitor Experiences for People with Disabilities

Halid Hasan; Farika Nikmah; Ellyn Eka Wahyu; Mahmudatul Himma

doi:10.63922/ijebir.v4i04.2096

Halid Hasan Department of Business Administration, Politeknik Negeri Malang, Indonesia
Farika Nikmah Department of Business Administration, Politeknik Negeri Malang, Indonesia
Ellyn Eka Wahyu Department of Business Administration, Politeknik Negeri Malang, Indonesia
Mahmudatul Himma Department of Business Administration, Politeknik Negeri Malang, Indonesia

DOI: https://doi.org/10.63922/ijebir.v4i04.2096

Keywords: Inclusive, disabilities, blind people, explorative study, Brawijaya Museum

Abstract

Everyone, including people with disabilities, especially the blind, has the right to visit museums. Museums, as public spaces, provide a variety of information based on their collections. The Brawijaya Museum, located in Malang, East Java, houses a collection of artifacts from the Indonesian Army's struggle. Visitor services at the Brawijaya Museum have not yet implemented inclusive services. Therefore, this study attempts to address several issues, such as the lack of universal design, limited access to information, and inadequate staff skills to provide inclusive services. This explorative study used a qualitative approach. Data were obtained through observations and interviews with museum staff, academics, and blind visitors. The study focused on addressing the issue of limited access to information for visually impaired visitors to enjoy the collection. Therefore, this study proposed a solution: creating braille labels for the collection. This will provide an interactive browsing experience for the blind, while they are passive when information is presented through audio. The experience of browsing with braille will provide a lasting and lasting memory after visiting the Brawijaya Museum. Inclusive services can be implemented gradually; the important thing is that there is an effort to achieve it.

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