Leading for Innovation: How Inclusive Leadership, Proactive Personality, and Creative Self-Efficacy Interact in Hospitality Workers
Keywords:
Inclusive Leadership, Proactive Personality, Creative Self-Efficacy, Innovative Work Behavior
Abstract
The purpose of this study is to analyze an empirical research model that examines how proactive personality traits, inclusive leadership, and creative self-efficacy influence creative work behavior in the hospitality industry. There were 162 respondents from hospitality employees in Indonesia who provided complete and usable responses. Purposive sampling with non-probability techniques is the method used for sampling. Partial Least Squares (PLS) was then used to examine the collected data. The analysis findings indicate that inclusive leadership, proactive personality traits, and creative self-efficacy exhibit significant beneficial effects on creative work practices among hospitality employees. The findings of this study have significant implications for human resource management practices and strategies in the hospitality sector, particularly in the context of Indonesia's rapidly growing tourism industry. The positive influence of proactive personality traits, inclusive leadership, and creative self-efficacy on creative work behavior suggests that hotel organizations can enhance innovation and service quality by fostering these characteristics among employees. Managers should prioritize inclusive leadership practices that encourage open communication, employee participation, and recognition, as this creates a supportive environment where creativity can thrive.
References
Achmad, F. (2023). Peran inovasi dalam meningkatkan kinerja industri pariwisata berkelanjutan di Indonesia. Jurnal Multidisiplin West Science, 2(03), 150-157. doi:https://doi.org/10.58812/jmws.v2i03.244
Alameri, M., Ameen, A., Khalifa, G., Alrajawy, I., & Bhaumik, A. (2019). The mediating effect of creative self-efficacy on the relation between empowering leadership and organizational innovation. Revolution, 4(5),1938-1946.
Andhriany, S. (2021). Strategi komunikasi public relations aston imperium hotel dalam mempertahankan kearifan lokal di era 4.0. Jurnal Ilmiah Komunikasi Makna, 9(1), 1-13. doi:https://doi.org/10.30659/jikm.v9i1.11355
Bandura, A. (1999). Theories of social psychology. in psikodimensia (vol. 1, issue 1).
Bandura, A., et al. (1986). Social foundations of thought and action. Englewood Cliffs, NJ, 1986(23-28), 2.
Carmeli, A., Reiter-Palmon, R., & Ziv, E. (2010). Inclusive leadership and employee involvement in creative tasks in the workplace: The mediating role of psychological safety. Creativity Research Journal, 22(3), 250-260. doi:https://doi.org/10.1080/10400419.2010.504654
Chen, P., Bao, C., & Gao, Q. (2021). Proactive personality and academic engagement: the mediating effects of teacher-student relationships and academic self-efficacy. Frontiers in Psychology, 12, 652994.
Fang, Y.-C., Chen, J.-Y., Wang, M.-J., & Chen, C.-Y. (2019). The impact of inclusive leadership on employees’ innovative behaviors: The mediation of psychological capital. Frontiers in Psychology, 10, 1803.
Gelaidan, H. M., Al-Swidi, A. K., & Al-Hakimi, M. A. (2024). Servant and authentic leadership as drivers of innovative work behaviour: The moderating role of creative self-efficacy. European Journal of Innovation Management, 27(6), 1938-1966.
Ghozali, I., & Latan, H. (2015). Partial least squares konsep, teknik dan aplikasi menggunakan program smartpls 3.0 untuk penelitian empiris. Semarang: Badan Penerbit UNDIP, 4(1), 35-46.
Guo, Y., Jin, J., & Yim, S.-H. (2022). Impact of inclusive leadership on innovative work behavior: The mediating role of job crafting. Administrative Sciences, 13(1), 4.
Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., Ray, S., . . . others (2021). Evaluation of formative measurement models. Partial least squares structural equation modeling (PLS-SEM) using R: A workbook, 91-113.
Hair Jr, J. F., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: Updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107-123.
Hananto, K. (2024). Moderasi human capital pada pengaruh praktik manajemen sumber daya manusia terhadap
inovasi layanan hotel di yogyakarta. Journal of Management and Digital Business, 4(1), 114-131.
Javed, B., Abdullah, I., Zaffar, M. A., ul Haque, A., & Rubab, U. (2019). Inclusive leadership and innovative work behavior: The role of psychological empowerment. Journal of Management & Organization, 25(4), 554-571. doi:https://doi.org/10.1017/jmo.2018.50
Javed, B., Fatima, T., Khan, A. K., & Bashir, S. (2021). Impact of inclusive leadership on innovative work behavior: The role of creative self-efficacy. The Journal of Creative Behavior, 55(3), 769-782. doi:https://doi.org/10.1002/jocb.487
Kyei-Frimpong, M., Kodwo Amoako, E., Akwetey-Siaw, B., Owusu Boakye, K., Nyarko Adu, I., Suleman, A.-R., & Abdul Bawa, A. (2024). Employee empowerment and organizational commitment among employees of star-rated hotels in Ghana: Does perceived supervisor support matter? Journal of Work-Applied Management,16(1), 65-83.
Lailla, N., Tarmizi, M. I., Hananto, D., & Gunawan, A. (2024). Determinan work engagement dan proactive personality terhadap innovation work behaviour pada karyawan generasi milenial di jakarta. Ekonomis: Journal of Economics and Business, 8(1), 527-534.
Mehmood, W., Shah, S. J., Khan, S., & Zada, M. (2025). Inclusive leadership: Catalyzing creative self-efficacy and challenge-oriented organization citizenship behavior in IT industry. Human Systems Management,01672533251320787.
Muamar, M., & Bagis, F. (2022). Business performance analysis of purwokerto muslim msme in personality and entrepreneur characteristic. El Barka: Journal of Islamic Economics and Business, 5(1), 135-149. doi:https://doi.org/10.21154/elbarka.v5i1.3989
Noerchoidah, N., Ariprabowo, T., & Nurdina, N. (2022). Efikasi diri dan perilaku inovatif: Peran dukungan organisasi. Jurnal Ilmu Manajemen, 10(4), 1026-1036.
Nurjaman, K., Marta, M. S., Eliyana, A., Kurniasari, D., & Kurniasari, D. (2019). Proactive work behavior and innovative work behavior: Moderating effect of job characteristics. Humanities & Social Sciences Reviews,7(6), 373-379.
Oktaria, A., Sari, A. P., Praningrum, P., et al. (2021). Creative self-efficacy memediasi pengaruh kepribadian proaktif terhadap perilaku kerja inovatif guru. Jurnal Inspirasi Bisnis Dan Manajemen, 5(1), 13-26.
Shalma, U. (2024). Peran orientasi pembelajaran, kepribadian proaktif terhadap perilaku kerja inovatif dengan creative self-efficacy variabel mediasi. Jurnal Perspektif , 22(1), 22-28.
Sudibjo, N., & Prameswari, R. K. (2021). The effects of knowledge sharing and person-organization fit on the relationship between transformational leadership on innovative work behavior. Heliyon, 7(6). doi:https://doi.org/10.1016/j.heliyon.2021.e07334
Suroya, A. F., Bagis, F., Widhiandono, H., & Rahmawati, I. Y. (2023). Examining the influence of transformational leadership and job satisfaction to reduce turnover intention with organizational commitment as a mediator. Asian Journal of Economics, Business and Accounting, 23(24), 124-140. doi:https://doi.org/10.9734/ajeba/2023/v23i241192
Ullah, I., Hameed, R. M., & Mahmood, A. (2024). The impact of proactive personality and psychological capital on innovative work behavior: Evidence from software houses of Pakistan. European Journal of Innovation Management, 27(6), 1967-1985.
Wijayanti, A. W., Lusyana, D., Insani, S. F., Riani, A. L., & Wanday, W. (2024). Encouraging innovative work behaviors for sdgs: The impact of entrepreneurial leadership and creative self-efficacy. Journal of Lifestyle and SDGs Review, 4(4), e02475-e02475. doi:https://doi.org/10.47191/jefms/v5-i7-32
Zafar, S., Raziq, M. M., Igoe, J., Moazzam, M., & Ozturk, I. (2024). Inclusive leadership and innovative work behavior: Roles of autonomous motivation and horizontal and vertical trust. Current Psychology, 43(14),12680-12695
.
Alameri, M., Ameen, A., Khalifa, G., Alrajawy, I., & Bhaumik, A. (2019). The mediating effect of creative self-efficacy on the relation between empowering leadership and organizational innovation. Revolution, 4(5),1938-1946.
Andhriany, S. (2021). Strategi komunikasi public relations aston imperium hotel dalam mempertahankan kearifan lokal di era 4.0. Jurnal Ilmiah Komunikasi Makna, 9(1), 1-13. doi:https://doi.org/10.30659/jikm.v9i1.11355
Bandura, A. (1999). Theories of social psychology. in psikodimensia (vol. 1, issue 1).
Bandura, A., et al. (1986). Social foundations of thought and action. Englewood Cliffs, NJ, 1986(23-28), 2.
Carmeli, A., Reiter-Palmon, R., & Ziv, E. (2010). Inclusive leadership and employee involvement in creative tasks in the workplace: The mediating role of psychological safety. Creativity Research Journal, 22(3), 250-260. doi:https://doi.org/10.1080/10400419.2010.504654
Chen, P., Bao, C., & Gao, Q. (2021). Proactive personality and academic engagement: the mediating effects of teacher-student relationships and academic self-efficacy. Frontiers in Psychology, 12, 652994.
Fang, Y.-C., Chen, J.-Y., Wang, M.-J., & Chen, C.-Y. (2019). The impact of inclusive leadership on employees’ innovative behaviors: The mediation of psychological capital. Frontiers in Psychology, 10, 1803.
Gelaidan, H. M., Al-Swidi, A. K., & Al-Hakimi, M. A. (2024). Servant and authentic leadership as drivers of innovative work behaviour: The moderating role of creative self-efficacy. European Journal of Innovation Management, 27(6), 1938-1966.
Ghozali, I., & Latan, H. (2015). Partial least squares konsep, teknik dan aplikasi menggunakan program smartpls 3.0 untuk penelitian empiris. Semarang: Badan Penerbit UNDIP, 4(1), 35-46.
Guo, Y., Jin, J., & Yim, S.-H. (2022). Impact of inclusive leadership on innovative work behavior: The mediating role of job crafting. Administrative Sciences, 13(1), 4.
Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., Ray, S., . . . others (2021). Evaluation of formative measurement models. Partial least squares structural equation modeling (PLS-SEM) using R: A workbook, 91-113.
Hair Jr, J. F., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: Updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107-123.
Hananto, K. (2024). Moderasi human capital pada pengaruh praktik manajemen sumber daya manusia terhadap
inovasi layanan hotel di yogyakarta. Journal of Management and Digital Business, 4(1), 114-131.
Javed, B., Abdullah, I., Zaffar, M. A., ul Haque, A., & Rubab, U. (2019). Inclusive leadership and innovative work behavior: The role of psychological empowerment. Journal of Management & Organization, 25(4), 554-571. doi:https://doi.org/10.1017/jmo.2018.50
Javed, B., Fatima, T., Khan, A. K., & Bashir, S. (2021). Impact of inclusive leadership on innovative work behavior: The role of creative self-efficacy. The Journal of Creative Behavior, 55(3), 769-782. doi:https://doi.org/10.1002/jocb.487
Kyei-Frimpong, M., Kodwo Amoako, E., Akwetey-Siaw, B., Owusu Boakye, K., Nyarko Adu, I., Suleman, A.-R., & Abdul Bawa, A. (2024). Employee empowerment and organizational commitment among employees of star-rated hotels in Ghana: Does perceived supervisor support matter? Journal of Work-Applied Management,16(1), 65-83.
Lailla, N., Tarmizi, M. I., Hananto, D., & Gunawan, A. (2024). Determinan work engagement dan proactive personality terhadap innovation work behaviour pada karyawan generasi milenial di jakarta. Ekonomis: Journal of Economics and Business, 8(1), 527-534.
Mehmood, W., Shah, S. J., Khan, S., & Zada, M. (2025). Inclusive leadership: Catalyzing creative self-efficacy and challenge-oriented organization citizenship behavior in IT industry. Human Systems Management,01672533251320787.
Muamar, M., & Bagis, F. (2022). Business performance analysis of purwokerto muslim msme in personality and entrepreneur characteristic. El Barka: Journal of Islamic Economics and Business, 5(1), 135-149. doi:https://doi.org/10.21154/elbarka.v5i1.3989
Noerchoidah, N., Ariprabowo, T., & Nurdina, N. (2022). Efikasi diri dan perilaku inovatif: Peran dukungan organisasi. Jurnal Ilmu Manajemen, 10(4), 1026-1036.
Nurjaman, K., Marta, M. S., Eliyana, A., Kurniasari, D., & Kurniasari, D. (2019). Proactive work behavior and innovative work behavior: Moderating effect of job characteristics. Humanities & Social Sciences Reviews,7(6), 373-379.
Oktaria, A., Sari, A. P., Praningrum, P., et al. (2021). Creative self-efficacy memediasi pengaruh kepribadian proaktif terhadap perilaku kerja inovatif guru. Jurnal Inspirasi Bisnis Dan Manajemen, 5(1), 13-26.
Shalma, U. (2024). Peran orientasi pembelajaran, kepribadian proaktif terhadap perilaku kerja inovatif dengan creative self-efficacy variabel mediasi. Jurnal Perspektif , 22(1), 22-28.
Sudibjo, N., & Prameswari, R. K. (2021). The effects of knowledge sharing and person-organization fit on the relationship between transformational leadership on innovative work behavior. Heliyon, 7(6). doi:https://doi.org/10.1016/j.heliyon.2021.e07334
Suroya, A. F., Bagis, F., Widhiandono, H., & Rahmawati, I. Y. (2023). Examining the influence of transformational leadership and job satisfaction to reduce turnover intention with organizational commitment as a mediator. Asian Journal of Economics, Business and Accounting, 23(24), 124-140. doi:https://doi.org/10.9734/ajeba/2023/v23i241192
Ullah, I., Hameed, R. M., & Mahmood, A. (2024). The impact of proactive personality and psychological capital on innovative work behavior: Evidence from software houses of Pakistan. European Journal of Innovation Management, 27(6), 1967-1985.
Wijayanti, A. W., Lusyana, D., Insani, S. F., Riani, A. L., & Wanday, W. (2024). Encouraging innovative work behaviors for sdgs: The impact of entrepreneurial leadership and creative self-efficacy. Journal of Lifestyle and SDGs Review, 4(4), e02475-e02475. doi:https://doi.org/10.47191/jefms/v5-i7-32
Zafar, S., Raziq, M. M., Igoe, J., Moazzam, M., & Ozturk, I. (2024). Inclusive leadership and innovative work behavior: Roles of autonomous motivation and horizontal and vertical trust. Current Psychology, 43(14),12680-12695
.
Published
2026-01-20
How to Cite
Suyoto, Hermin Endratno, Hengky Widhiandono, & Fatmah Bagis. (2026). Leading for Innovation: How Inclusive Leadership, Proactive Personality, and Creative Self-Efficacy Interact in Hospitality Workers. International Journal of Economics, Business and Innovation Research, 5(01), 1040-1053. https://doi.org/10.63922/ijebir.v5i01.3073
.png)
Contact Person +6282139474255
Email : ijebir@citakonsultindo.or.id / editor.ijebir@gmail.com
