The Influence Of Discipline Competency And Facilities On The Quality Of Service At The Uptd Sipayung Community Health Center, Rengat District, Indragiri Hulu Regency

Tri Rahayu; Aris Triyono

doi:10.63922/ijebir.v5i04.3357

Tri Rahayu Lecturer of Management Study Program , Institute Indragiri Technology and Business, Indragiri Hulu Regency, Riau Province
Aris Triyono Lecturer of Management Study Program , Institute Indragiri Technology and Business, Indragiri Hulu Regency, Riau Province

DOI: https://doi.org/10.63922/ijebir.v5i04.3357

Keywords: Competence, discipline, facilities, quality of service

Abstract

Service quality is a condition where a dynamic relationship is created between users and service providers. Health centers must be able to maintain service quality supported by competence, discipline and adequate facilities, so that they can meet patient expectations or needs. This study was conducted at the UPTD Sipayung Health Center, Rengat District, Indragiri Hulu Regency. The purpose of this study was to determine the effect of competency, discipline and facility variables on service quality at the UPTD Sipayung Health Center, Rengat District, Indragiri Hulu Regency. The type of research is quantitative. The sample in this study was 100 people. The sampling method was simple random sampling. The data collection method used was the questionnaire method. The method used to analyze Instrument Test data; Validity Test. Classical Assumption Test; Normality Test, Linearity Test. Path Analysis, Multiple Correlation Coefficient (R), Determination Coefficient (R2), f test and t test. Based on the results of the study, it shows that Competence (X1) has a positive and significant effect on the quality of service at the Sipayung Health Center, Rengat District, Indragiri Hulu Regency. Discipline (X2) has a positive and significant effect on the quality of service at the Sipayung Health Center, Rengat District, Indragiri Hulu Regency. Facilities (X3) have a positive and significant effect on the Quality of Service at the Sipayung Health Center, Rengat District, Indragiri Hulu Regency.

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