The Role of Employee Adjustment in Mediating the Effect of Adaptive Leadership, Commitment, and Job Satisfaction on Employee Loyalty at PT Candra Superstore

Abstract

This study seeks to analyze the influence of Adaptive Leadership, Commitment, and Job Satisfaction on employee loyalty, with Employee Adjustment serving as a mediating variable at PT Candra Superstore. The research is grounded in the increasingly dynamic and competitive retail environment, which demands that employees continuously adjust to organizational changes, both structurally and culturally. A quantitative approach was applied using a survey method, where data were collected through Likert-scale questionnaires distributed to employees of PT Candra Superstore. The data were then processed and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to examine both direct and indirect relationships among variables. The findings reveal that Adaptive Leadership, Commitment, and Job Satisfaction each have a positive and significant impact on Employee Adjustment. In turn, Employee Adjustment also demonstrates a positive and significant effect on employee loyalty, confirming its role as an important mediating variable. These results imply that organizations can enhance employee loyalty by fostering better adaptability among employees, particularly through the implementation of adaptive leadership practices, strengthening organizational commitment, and creating a supportive and satisfying work environment. Furthermore, the study highlights that employee loyalty is not formed instantly but develops through a continuous adaptation process influenced by both leadership style and psychological factors within the workplace. Therefore, improving employee adjustment capabilities becomes a strategic priority for organizations aiming to sustain long-term employee retention and organizational effectiveness in a highly competitive retail industry.