The Role of Employee Enthusiasm and Work Comfort in Influencing Operational Performance at Superindo Bandar Lampung, with Reward and Punishment as a Mediating Variable

Nurlena; Febrianty; Muhammad Irfan Pratama

doi:10.63922/ijebir.v5i03.3432

Nurlena Universitas Malahayati Bandar Lampung
Febrianty Universitas Malahayati Bandar Lampung
Muhammad Irfan Pratama Universitas Malahayati Bandar Lampung

DOI: https://doi.org/10.63922/ijebir.v5i03.3432

Keywords: Employee Enthusiasm, Work Comfort, Reward and Punishment, Operational Performance, Human Resource Management, Employee Performance, and Retail Industry

Abstract

This study aims to analyze the effect of employee enthusiasm and working comfort on operational performance with reward and punishment as a mediating variable among employees of Superindo Bandar Lampung. This study is motivated by the importance of human resource quality in supporting productivity, service quality, and work efficiency in the modern retail sector. This research employed a quantitative approach using a survey method through the distribution of Likert-scale questionnaires to employees of Superindo Bandar Lampung. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results show that employee enthusiasm and working comfort have a positive and significant effect on operational performance. In addition, both variables also have a positive and significant effect on reward and punishment. Reward and punishment have a positive effect on operational performance and partially mediate the relationship between employee enthusiasm, working comfort, and operational performance. This study contributes to the development of human resource management, particularly in improving operational performance through strengthening work motivation, working comfort, and the implementation of an effective reward and punishment system.

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