The Influence of Managerial Factors on the Performance of Jember Social Service Employees: Internal Communication as an Intervening Variable

Akhmad Helmi Luqman; Suwignyo Widagdo; Lia Rachmawati

doi:10.63922/ijebir.v5i03.3522

Akhmad Helmi Luqman Institut Teknologi dan Sains Mandala, Jember, Indonesia
Suwignyo Widagdo Institut Teknologi dan Sains Mandala, Jember, Indonesia
Lia Rachmawati Institut Teknologi dan Sains Mandala, Jember, Indonesia

DOI: https://doi.org/10.63922/ijebir.v5i03.3522

Keywords: Employee Performance, Public Sector Internal Communication, SEM-PLS, Job Demands-Resources, Public Administration, Department of Social Affairs

Abstract

This research aims to analyze the influence of discipline, workload, leadership style, psychological contract, and work motivation on employee performance, as well as to test the mediating role of internal communication at the Social Services Office, Women's Empowerment and Child Protection Division, Jember Regency. A quantitative approach using explanatory research was applied to a population of 101 employees, with a sample of 81 respondents selected through purposive sampling. Data analysis utilized Structural Equation Modeling based on Partial Least Squares (SEM-PLS) via the SmartPLS software. The results indicate that discipline, workload, psychological contract, and work motivation have a significant positive effect on internal communication, whereas leadership style does not. Directly, discipline, workload, leadership style, and psychological contract significantly influence performance, while work motivation does not. Internal communication has a positive effect on performance and was found to act as a significant mediator for discipline, workload, psychological contract, and work motivation, but does not mediate leadership style. This study confirms that internal communication in the public sector serves as a strategic translation mechanism that aligns managerial and psychological factors to achieve more accountable and precise service performance outcomes

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