Healthcare Workers’ Loyalty at PT FAP Agri Clinics: The Mediating  Role of Job Satisfaction

Aznover Novemri; Martaleni; Djuni Farhan; Yosar Haritsar

doi:10.63922/ijebir.v5i03.3692

Aznover Novemri Pascasarjana Universitas Gajayana
Martaleni Pascasarjana Universitas Gajayana
Djuni Farhan Pascasarjana Universitas Gajayana
Yosar Haritsar Pascasarjana Universitas Gajayana

DOI: https://doi.org/10.63922/ijebir.v5i03.3692

Keywords: Transformational Leadership, Reward System, Job Satisfaction, Employee Loyalty.

Abstract

This study aims to analyze the effect of transformational leadership style and
reward systems on healthcare workers’ loyalty through job satisfaction at the oil palm
plantation clinic of PT FAP Agri Tbk. This quantitative study involved 59 respondents
using a total sampling technique, and the data were analyzed using Smart-PLS
(Partial Least Squares). The results showed that transformational leadership style
and reward systems significantly affected job satisfaction, while job satisfaction
significantly influenced healthcare workers’ loyalty. However, transformational
leadership style and reward systems did not directly affect healthcare workers’
loyalty.
Job satisfaction significantly mediated the relationship between
transformational leadership style and reward systems on healthcare workers’ loyalty.
The study suggests that leaders should improve communication, motivation, and
employee development, while reward systems should be evaluated regularly to
maintain fairness and relevance.

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