Understanding Employee Performance in Hybrid Work Environments: The Mediating Role of Work Engagement

Arsadi; Farrel Adefrid Fahirza; Andrean Eko Haryoko; Egi Andiyana

doi:10.63922/ijebir.v5i03.3845

Arsadi Faculty of Economics and Business, Institut Putra Perdana Indonesia, Tangerang, Indonesia
Farrel Adefrid Fahirza Faculty of Economics and Business, Institut Putra Perdana Indonesia, Tangerang, Indonesia
Andrean Eko Haryoko Faculty of Economics and Business, Institut Putra Perdana Indonesia, Tangerang, Indonesia
Egi Andiyana Faculty of Economics and Business, Institut Putra Perdana Indonesia, Tangerang, Indonesia

DOI: https://doi.org/10.63922/ijebir.v5i03.3845

Keywords: Hybrid Workplace, Telework, Flexible Work, Work Engagement, Job Performance

Abstract

This study examines how telework and flexible work arrangements influence employee job performance through the mediating role of work engagement among office employees in central air conditioner manufacturing companies in Tangerang Regency, Indonesia. Using a quantitative explanatory approach, data were collected through an online survey distributed via Google Forms during March–April 2026, involving 180 respondents selected through purposive sampling. The collected data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS software. The results indicate that telework and flexible work practices positively and significantly affect both work engagement and employee job performance. Employees who experience greater flexibility and autonomy in their work systems tend to show higher levels of engagement, which in turn contributes to improved performance. Furthermore, work engagement was found to play a significant mediating role in strengthening the relationship between hybrid workplace practices and job performance. These findings suggest that the implementation of hybrid work systems can create a more adaptive and supportive work environment, enhancing employees’ psychological attachment, motivation, and productivity. Although this study is limited to office employees in manufacturing companies within Tangerang Regency and uses a cross-sectional design, the findings provide valuable contributions to the literature on hybrid workplace management. In addition, the study offers practical implications for organizations seeking to develop effective work systems that support employee engagement and optimize performance in the evolving world of work.

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