Social Support as a Mediator of Work-Family Conflict on the Performance of Female Employees at PT Indomarco Prismatama Lampung
Keywords:
Work Family Conflict, Social Support, Employee Performance, Female Employees.
Abstract
This study aims to analyze the effect of work family conflict on the performance of female employees with social support as a mediating variable at PT Indomarco Prismatama. The study used a quantitative approach with explanatory research design. Data were collected through questionnaires distributed to 155 female employees selected using purposive sampling. Data analysis was conducted using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results showed that work family conflict has a negative and significant effect on employee performance. High conflict between work and family roles causes decreased concentration, emotional fatigue, and lower work effectiveness. The study also found that social support significantly mediates the relationship between work family conflict and employee performance. Support from supervisors, coworkers, and the surrounding environment helps reduce the negative impact of work family conflict, enabling employees to maintain their performance. These findings indicate that a supportive work environment plays an important role in maintaining the performance of female employees facing dual role demands.
References
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Mufidah, I., & Rahayu, YN (2024). The impact of work family conflict on the performance of women employees: A scope review, 3(1), 353–362.
Muthia, S., Sarry, SM, & Purna, RS (2024). The effect of self-efficacy on public speaking anxiety in students participating in the planned generation program (Genre). Journal of Psibernetika, 17(1), 10–22. https://doi.org/10.30813/psibernetika
Na-Nan, K., Chaiprasit, K., & Pukkeeree, P. (2018). Factor analysis-validated comprehensive employee job performance scale. International Journal of Quality and Reliability Management, 35(10), 2436–2449. https://doi.org/10.1108/IJQRM-06-2017-0117
Nisa, NIC, & Salim, A. (2025). The effect of social support on employee burnout: A leadership style perspective. Psychoborneo: Scientific Journal of Psychology, 13(1), 121. https://doi.org/10.30872/psikoborneo.v13i1.18006
Novianty, PM, & Sujatna, Y. (2022). The influence of social support and job insecurity on employee performance at PT Willson Surya Unggul amid the Covid-19 pandemic. Journal of Accounting and Management Research, 11(2), 237–250.
Obrenovic, B., Jianguo, D., Khudaykulov, A., & Khan, MAS (2020). Work-family conflict impact on psychological safety and psychological well-being: A job performance model. Frontiers in Psychology, 11, 1–18. https://doi.org/10.3389/fpsyg.2020.00475
Pan, Y., Aisihaer, N., Li, Q., Jiao, Y., & Ren, S. (2022). Work-family conflict, happiness and organizational citizenship behavior among professional women: A moderated mediation model. Frontiers in Psychology, 13, 1–8. https://doi.org/10.3389/fpsyg.2022.923288
Pratiwy, IC, Wijono, S., & Satya Wacana Christian University. (2022). Work-family conflict and job performance of female employees at Laris Ambarawa supermarket. JPAI, 4, 9–15.
Putri Sukowati, & Padmantyo, S. (2025). The effect of workload and social support on employee performance with burnout as a mediating variable. El-Mal: Journal of Islamic Economics & Business Studies, 6(1), 998–1017. https://doi.org/10.47467/elmal.v6i1.6918
Sekaran, U., & Bougie, R. (2016). Research Methods for Business.
Shakespeare-Finch, J., & Obst, P. L. (2011). The development of the 2-way social support scale: A measure of giving and receiving emotional and instrumental support. Journal of Personality Assessment, 93(5), 483–490. https://doi.org/10.1080/00223891.2011.594124
Siagian, C., & Mon, MD (2024). Factors affecting employee performance in manufacturing companies: Empirical studies in Batam City. TIJAB (The International Journal of Applied Business), 8(1), 32–44. https://doi.org/10.20473/tijab.v8.i1.2024.43883
Syaefulloh, A. (2025). The influence of work discipline and work motivation on employee performance. Greenation International Journal of Tourism and Management, 3(1), 25–33. https://doi.org/10.38035/gijtm.v3i1.335
Tanuwijaya, J. (2023). Supervisor support and work environment on job performance of female employees, 11(1).
Taufiq, MI, Nb, M., & Manuhung, S. (2023). The influence of work-family conflict, job stress, and work environment on performance with job satisfaction as an intervening variable in female employees of PT SGS. JEMMA (Journal of Economic, Management and Accounting), 6, 206–220.
Tualai, MM, & Aima, MH (2022). The effect of work-family conflict and workload on employee performance mediated by work stress on female employees with families in the fiscal policy agency. Dynasty International Journal of Management Science, 3(4), 668–681. https://doi.org/10.31933/dijms.v3i4.1135
Utami, KP, & Wijaya, YD (2018). The relationship between partner social support and work-family conflict in working mothers. Journal of Psychology: Media Ilmiah Psikologi, 16(1), 1–8.
Work-life, PWCDAN, et al. (2024). The influence of work-family conflict and work-life balance on employee performance, 3(4), 1082–1094.
Zefanya, HJ, Simanjuntak, M., & Yuliati, LN (2025). Midlife-aged woman: The effect of work-family conflict on life satisfaction in dual-earner families. 10(1), 114–129.
Zhao, Y., Cooklin, A.R., Richardson, A., Strazdins, L., Butterworth, P., & Leach, L.S. (2021). Parents' shift work in connection with work-family conflict and mental health: Examining the pathways for mothers and fathers. Journal of Family Issues, 42(2), 445–473. https://doi.org/10.1177/0192513X20929059
Asbari, M., Novitasari, D., & Purwanto, A. (2014). Managing performance and work-family conflict through social support, 5, 11–20.
Audy Ulinnuha, MBM (2025). The influence of work family conflict, job stress, and work environment on turnover intention among employees, 2(3), 36–50.
Carlson, D. S., Kacmar, K. M., & Williams, L. J. (2000). Construction and initial validation of a multidimensional measure of work-family conflict. Journal of Vocational Behavior, 56(2), 249–276. https://doi.org/10.1006/jvbe.1999.1713
Chasanah, AN (2025). The role of social support on the work-life balance of working women. Scientific Journal of Mandalika, 6(1), 120–125.
Cheraghi, R., Parizad, N., Alinejad, V., Piran, M., & Almasi, L. (2025). The effect of emotional intelligence on nurses' job performance: The mediating role of moral intelligence and occupational stress. BMC Nursing, 24(1). https://doi.org/10.1186/s12912-025-02744-3
Chuks, U., & Lydia, O. (2024). Work-family conflict for women, 9(1), 21–30.
Cohen, S., & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis. Psychological Bulletin, 98(2), 310–357.
Deden Sutisna, Solahuddin Ismail, & SAP (2024). Intensity of work-family conflict and its impact on female nurses' performance. Journal of Management Applications, 22(2), 380–396. https://doi.org/10.21776/ub.jam.2024.022.02.07
Economia, J., Rumijati, A., & Arifiani, RS (2024). Exploring social and organizational support's role: The effects of work-family conflict on work stress, 20(1), 21–34.
Elahi, N.S., Abid, G., Contreras, F., & Fernández, I.A. (2022). Work-family and family-work conflict and stress in times of COVID-19. Frontiers in Psychology, 13, 951149. https://doi.org/10.3389/fpsyg.2022.951149
Gunasekara, V. M. (2024). Impact of work-family conflict on women's career development with the moderating role of perceived supervisor support, 6(1), 57–70.
Hair, J.F. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hair, J. F., Hult, G. T. M., & Ringle, C. M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM).
Hair, J.F., Hult, G.T.M., Ringle, C.M., Sarstedt, M., Danks, N.P., & Ray, S. (2021). Evaluation of the structural model. In Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R. Springer.
Hair, J.F., Ringle, C.M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–151. https://doi.org/10.2753/MTP1069-6679190202
Harunavamwe, M., & Kanengoni, H. (2023). Hybrid and virtual work settings; the interaction between technostress, perceived organizational support, work-family conflict and the impact on work engagement. African Journal of Economic and Management Studies, 14(2), 252–270. https://doi.org/10.1108/AJEMS-07-2022-0306
Hasanah, SF, & Ni'matuzahroh, N. (2018). Work-family conflict in single parents. Muara Jurnal Ilmu Sosial, Humaniora, dan Seni, 1(2), 381. https://doi.org/10.24912/jmishumsen.v1i2.972
Hieu, V. M., Pham, &, & Cham, T. (2020). Examining the impact of employee motivation to organizational commitment in general insurance corporations in Ho Chi Minh City, Vietnam. International Journal of Psychosocial Rehabilitation, 24(7).
Isa, M., & Indrayati, N. (2023). The role of work-life balance as mediation on the effect of work-family on employee performance. SA Journal of Human Resource Management, 21, 1–10.
Jurnal, B., Asrila, T., Guspa, A., & Padang State University. (2025). The relationship between spousal social support and work-family conflict among married female bank employees in Padang City. Journal of Social Sciences and Humanities, 1(2), 75–83.
Khairun, U. (nd). The influence of psychological factors on employee performance. Scientific Journal of Business Management and Innovation, Sam Ratulangi University, 12(2), 620–638.
Lesmawardani, NT, et al. (2021). The influence of accounting on employee performance at PT Sinar Sama Sejati Surabaya, 2(3), 385–387.
Li, A., Bagger, J., & Cropanzano, R. (2017). The impact of stereotypes and supervisor perceptions of employee work-family conflict on job performance ratings. Human Relations, 70(1), 119–145. https://doi.org/10.1177/0018726716645660
Miller, B. K., Wan, M., Carlson, D., Kacmar, K. M., & Thompson, M. (2022). Antecedents and outcomes of work-family conflict: A mega-meta path analysis. PLOS ONE, 17(2), 1–24. https://doi.org/10.1371/journal.pone.0263631
Mufidah, I., & Rahayu, YN (2024). The impact of work family conflict on the performance of women employees: A scope review, 3(1), 353–362.
Muthia, S., Sarry, SM, & Purna, RS (2024). The effect of self-efficacy on public speaking anxiety in students participating in the planned generation program (Genre). Journal of Psibernetika, 17(1), 10–22. https://doi.org/10.30813/psibernetika
Na-Nan, K., Chaiprasit, K., & Pukkeeree, P. (2018). Factor analysis-validated comprehensive employee job performance scale. International Journal of Quality and Reliability Management, 35(10), 2436–2449. https://doi.org/10.1108/IJQRM-06-2017-0117
Nisa, NIC, & Salim, A. (2025). The effect of social support on employee burnout: A leadership style perspective. Psychoborneo: Scientific Journal of Psychology, 13(1), 121. https://doi.org/10.30872/psikoborneo.v13i1.18006
Novianty, PM, & Sujatna, Y. (2022). The influence of social support and job insecurity on employee performance at PT Willson Surya Unggul amid the Covid-19 pandemic. Journal of Accounting and Management Research, 11(2), 237–250.
Obrenovic, B., Jianguo, D., Khudaykulov, A., & Khan, MAS (2020). Work-family conflict impact on psychological safety and psychological well-being: A job performance model. Frontiers in Psychology, 11, 1–18. https://doi.org/10.3389/fpsyg.2020.00475
Pan, Y., Aisihaer, N., Li, Q., Jiao, Y., & Ren, S. (2022). Work-family conflict, happiness and organizational citizenship behavior among professional women: A moderated mediation model. Frontiers in Psychology, 13, 1–8. https://doi.org/10.3389/fpsyg.2022.923288
Pratiwy, IC, Wijono, S., & Satya Wacana Christian University. (2022). Work-family conflict and job performance of female employees at Laris Ambarawa supermarket. JPAI, 4, 9–15.
Putri Sukowati, & Padmantyo, S. (2025). The effect of workload and social support on employee performance with burnout as a mediating variable. El-Mal: Journal of Islamic Economics & Business Studies, 6(1), 998–1017. https://doi.org/10.47467/elmal.v6i1.6918
Sekaran, U., & Bougie, R. (2016). Research Methods for Business.
Shakespeare-Finch, J., & Obst, P. L. (2011). The development of the 2-way social support scale: A measure of giving and receiving emotional and instrumental support. Journal of Personality Assessment, 93(5), 483–490. https://doi.org/10.1080/00223891.2011.594124
Siagian, C., & Mon, MD (2024). Factors affecting employee performance in manufacturing companies: Empirical studies in Batam City. TIJAB (The International Journal of Applied Business), 8(1), 32–44. https://doi.org/10.20473/tijab.v8.i1.2024.43883
Syaefulloh, A. (2025). The influence of work discipline and work motivation on employee performance. Greenation International Journal of Tourism and Management, 3(1), 25–33. https://doi.org/10.38035/gijtm.v3i1.335
Tanuwijaya, J. (2023). Supervisor support and work environment on job performance of female employees, 11(1).
Taufiq, MI, Nb, M., & Manuhung, S. (2023). The influence of work-family conflict, job stress, and work environment on performance with job satisfaction as an intervening variable in female employees of PT SGS. JEMMA (Journal of Economic, Management and Accounting), 6, 206–220.
Tualai, MM, & Aima, MH (2022). The effect of work-family conflict and workload on employee performance mediated by work stress on female employees with families in the fiscal policy agency. Dynasty International Journal of Management Science, 3(4), 668–681. https://doi.org/10.31933/dijms.v3i4.1135
Utami, KP, & Wijaya, YD (2018). The relationship between partner social support and work-family conflict in working mothers. Journal of Psychology: Media Ilmiah Psikologi, 16(1), 1–8.
Work-life, PWCDAN, et al. (2024). The influence of work-family conflict and work-life balance on employee performance, 3(4), 1082–1094.
Zefanya, HJ, Simanjuntak, M., & Yuliati, LN (2025). Midlife-aged woman: The effect of work-family conflict on life satisfaction in dual-earner families. 10(1), 114–129.
Zhao, Y., Cooklin, A.R., Richardson, A., Strazdins, L., Butterworth, P., & Leach, L.S. (2021). Parents' shift work in connection with work-family conflict and mental health: Examining the pathways for mothers and fathers. Journal of Family Issues, 42(2), 445–473. https://doi.org/10.1177/0192513X20929059
Published
2026-06-10
How to Cite
Rara Arum, D., Nova Mardiana, & Luthfi Firdaus. (2026). Social Support as a Mediator of Work-Family Conflict on the Performance of Female Employees at PT Indomarco Prismatama Lampung. International Journal of Economics, Business and Innovation Research, 5(04), 686-705. https://doi.org/10.63922/ijebir.v5i04.4170
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