The Influence Of Quality Of Work Life On Organizational Citizenship Behavior With Work Engagement As A Mediating Variable
Keywords:
Quality of Work Life, Organizational Citizenship Behavior, Work Engagement, SmartPLS, SEM
Abstract
This study aims to analyze the influence of Quality of Work Life on Organizational Citizenship Behavior with Work Engagement as a mediating variable among employees of PT Nestle Indonesia Panjang Factory. This research uses a quantitative approach with causal analysis techniques and survey methods. The sampling technique uses purposive sampling, selecting participants based on specific criteria aligned with the research objectives. The population in this study is employees of PT Nestle Indonesia Panjang Factory, with a sample size of 125 respondents. Data are analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) with SmartPLS software. The results of the study indicate that Quality of Work Life does not directly affect Organizational Citizenship Behavior. Meanwhile, Work Engagement was found to significantly mediate the relationship between Quality of Work Life and Organizational Citizenship Behavior.
References
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Ly, B. (2024). Inclusion leadership and employee work engagement: The role of organizational commitment in Cambodian public organization. Asia Pacific Management Review, 29(1), 44-52.
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Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two-sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71–92.
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Setiawan, A., dkk. (2023). The influence of quality of work life on organizational citizenship behavior through work engagement. Journal of Business and Management, 11(2), 134–145.
Suriyana, N., Andri Wijaya, R, & Brama Kumbara, V. (2020). The Effect of Quality of Work Life (QWL) and Knowledge Management on Organizational Citizenship Behavior (OCB) with Job Satisfaction as an Intervening Variable at PT. Graindo Mediatama. Journal of Educational Management and Social Sciences, 1(2), 548–559. https://doi.org/10.38035/jmpis.v1i2.320
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Torrington, D., Hall, L., Taylor, S., & Atkinson, C. (2017). Human Resource Management (10th ed.). Pearson Education.
Arifin, N. (2012). Analysis of Work Life Quality, Performance, and Job Satisfaction at CV Duta Senenan Jepara. Journal Economia, 8(1), 11–21.
Aruldoss, A., Kowalski, K. B., & Parayitam, S. (2021). The relationship between quality of work life and work-life-balance mediating role of job stress, job satisfaction and job commitment: evidence from India. Journal of Advances in Management Research, 18(1), 36-62. https://doi.org/10.1108/JAMR-05-2020-0082
Bateman, T. S., & Snell, S. A. (2017). Management: Leading & Collaborating in a Competitive World. McGraw-Hill Education.
Dewi, N. K., & Indrawati, A. D. (2019). The Effect of Quality of Work Life on Organizational Citizenship Behavior Among Employees in a Manufacturing Company. E-Journal of Management, Udayana University, 8(7), 4215–4238.
Hermanto, Y. B., Srimulyani, V. A., & Pitoyo, D. J. (2024). The role of quality of work life in improving employee motivation and organizational behavior. Journal of Human Resource Studies, 14(2), 90–103.
Hewitt Associates. (2008). Leadership Opportunities: Increased Bottom Line Result Through Improved Staff Engagement. Research Report.
Hidayah, N., & Hendarsjah, H. (2021). The Influence of Quality of Work Life on Organizational Citizenship Behavior. Journal of Management and Business, 5(2), 112–120
Kingsley, C., & Associates. (2008). Employee Engagement: Maximizing Organizational Performance. Kingsley Associates Publishing.
Kowey, R., et al. (2022). The mediating role of work engagement in the relationship between quality of work life and organizational citizenship behavior. Management Science Letters, 12(4), 501–510.
Lestari, P., dkk. (2023). Work engagement as a mediator between quality of work life and organizational citizenship behavior. International Journal of Business and Management Studies, 15(1), 77–89.
Ly, B. (2024). Inclusion leadership and employee work engagement: The role of organizational commitment in Cambodian public organization. Asia Pacific Management Review, 29(1), 44-52.
May, D. R., Gilson, R. L., & Harter, L. M. (2004). The psychological conditions of meaningfulness, safety, availability, and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology, 77(1), 11–37.
Olivia, S., dkk. (2022). Work engagement as a mediating variable in the relationship between quality of work life and organizational citizenship behavior. Journal of Human Resource Management, 9(3), 210–225.
Organ, D. W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington Books.
Rismanto, L. D., Kirana, K. C., & Subiyanto, D. (2025). Quality of work life dan employee engagement terhadap organizational citizenship behavior. Jurnal Ekonomi dan Manajemen Indonesia, 10(1), 55–68.
Singh, J. K., Singh, S. K., & Singh, S. (2020). Organizational citizenship behavior in modern organizations: Measurement and impact on performance. International Journal of Human Resource Management, 31(4), 512-535.
Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two-sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71–92.
Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill-Building Approach (7th ed.). Wiley.
Setiawan, A., dkk. (2023). The influence of quality of work life on organizational citizenship behavior through work engagement. Journal of Business and Management, 11(2), 134–145.
Suriyana, N., Andri Wijaya, R, & Brama Kumbara, V. (2020). The Effect of Quality of Work Life (QWL) and Knowledge Management on Organizational Citizenship Behavior (OCB) with Job Satisfaction as an Intervening Variable at PT. Graindo Mediatama. Journal of Educational Management and Social Sciences, 1(2), 548–559. https://doi.org/10.38035/jmpis.v1i2.320
Sekaran, Uma (2006). Research Methods for Business: Research Methodology for Business, 4th Edition, Volume 2
Torrington, D., Hall, L., Taylor, S., & Atkinson, C. (2017). Human Resource Management (10th ed.). Pearson Education.
Published
2026-06-18
How to Cite
Distaricca, N., RR. Erlina, & Keumala Hayati. (2026). The Influence Of Quality Of Work Life On Organizational Citizenship Behavior With Work Engagement As A Mediating Variable. International Journal of Economics, Business and Innovation Research, 5(04), 1543-1559. https://doi.org/10.63922/ijebir.v5i04.4410
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