The Effect Of Accounting Information Systems On User Satisfaction Of Prepaid Cards And Qris At Transbanjarbakula, South Kalimantan Province Transportation Department

Abstract

This study aims to examine the influence of accounting information systems, ease of use, and service quality on user satisfaction of prepaid cards and QRIS in Transbanjarbakula, under the Department of Transportation of South Kalimantan Province. A quantitative approach was employed using a survey method, with data collected through questionnaires distributed to 50 Transbanjarbakula users. Data were analyzed using multiple linear regression with the assistance of SPSS software. The findings indicate that the accounting information system has a positive and significant effect on user satisfaction, while ease of use and service quality do not show significant effects. Simultaneously, the three independent variables significantly affect user satisfaction. The coefficient of determination (R²) is 0.381, suggesting that the research model explains 38.1% of the variance in user satisfaction, while the remaining 61.9% is influenced by other factors not included in this study. The study concludes that the accounting information system is the dominant factor influencing user satisfaction; therefore, its quality and reliability need to be continuously improved. Meanwhile, ease of use and service quality should still be considered, as they contribute to the overall user experience despite their statistically insignificant effects.