Analysis Of Employee Workload During Peak Season (Sugar Milling Season) And Impact On Operational Efficiency At PT Sinergi Gula Nusantara
Keywords:
Contract Scope Change (PLK), Bounded Rationality, Tacit Knowledge, Project Governance, SKK Migas.
Abstract
Massive upstream oil and gas projects frequently require Contract Scope Changes (Perubahan Lingkup Kontrak/PLK). This study analyzes the technical evaluation decision-making process of the SKK Migas Project Acceleration Unit (UPP) in navigating bounded rationality under strict deadlines, focusing on the utilization of tacit knowledge. Employing a qualitative case study approach, data were collected through in-depth interviews with UPP and Internal Supervisory (PI) personnel, observations, and thematic analysis of four PLK meeting minutes from the Strategis X National Strategic Project. Findings reveal that UPP personnel avoid sub-optimal "satisficing" by leveraging tacit knowledge, manifested as analytical engineering intuition. Furthermore, effective evaluation relies heavily on cross-functional knowledge sharing and risk-based guidance from the PI division. The study concludes that successful PLK decision-making requires synergizing individual empirical analysis with strict adherence to SKK Migas Working Guidelines (PTK) 007 and 069, thereby ensuring megaproject integrity and state financial efficiency.
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Schaufeli, W. B., & Taris, T. W. (2014). A Critical Review of the Job Demands-Resources Model: Implications for Improving Work and Health. In G. F. Bauer & O. Hämmig (Eds.), Bridging Occupational, Organizational and Public Health: A Transdisciplinary Approach (pp. 43–68). Springer.
Sugiyono. (2021). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
Sutrisno, E. (2019). Manajemen Sumber Daya Manusia (11th ed.). Prenadamedia Group.
Tarwaka, & Bakri, S. H. A. (2010). Ergonomi Industri: Dasar-dasar Pengetahuan Ergonomi dan Aplikasi di Tempat Kerja. Harapan Press.
Wirawan. (2015). Manajemen Sumber Daya Manusia Indonesia (1st ed.). Rajawali Pers.
Yin, R. K. (2014). Case Study Research: Design and Methods (5th ed.). SAGE Publications.
Armstrong, M. (2021a). Armstrong’s Handbook of Human Resource Management Practice (Kogan Page, Ed.; 15th ed.).
Armstrong, M. (2021b). Armstrong’s Handbook of Human Resource Management Practice (15th ed.). Kogan Page.
Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22(3), 309–328. https://doi.org/10.1108/02683940710733115
Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and Work Engagement: The JD-R Approach. Annual Review of Organizational Psychology and Organizational Behavior, 1, 389–411.
Cascio, W. F. (2018). Managing Human Resources: Productivity, Quality of Work Life, Profits (H. E. McGraw, Ed.; 11th ed.).
Colquitt, J. A., LePine, J. A., & Wesson, M. J. (2019). Organizational Behavior: Improving Performance and Commitment in the Workplace (6th ed.). McGraw-Hill Education.
Creswell, J. W. (2014). Research Design: Qualitative, Quantitative, and Mixed Methods (4th ed.). SAGE Publications.
Dessler, G. (2020). Human Resource Management. Pearson.
Fadhallah, R. A. (2021). Wawancara. UNJ Press.
Hasibuan, M. S. P. (2017a). Manajemen Sumber Daya Manusia (Revisi). Bumi Aksara.
Hasibuan, M. S. P. (2017b). Manajemen Sumber Daya Manusia (14th ed.). Bumi Aksara.
Heizer, J., & Render, B. (2014). Operations Management: Sustainability and Supply Chain Management (11th ed.). Pearson Education.
Heizer, J., Render, B., & Munson, C. (2020a). Operations Management: Sustainability and Supply Chain Management (13th ed.). Pearson Education.
Heizer, J., Render, B., & Munson, C. (2020b). Operations Management: Sustainability and Supply Chain Management (13th ed.). Pearson.
Indrawanto, C., Purwono, Siswanto, Syakir, M., & Rumini, W. (2010). Budidaya dan Pascapanen Tebu. ESKA Media.
International Labour Organization. (2019). Working on a Warmer Planet: The Impact of Heat Stress on Labour Productivity and Decent Work.
Jamaludin, J., Koestoer, R. H. T. S., Mizuno, K., & Rizal, R. (2024). Tata Kelola Industri Gula untuk Pangan Berkelanjutan: Ulasan Perbandingan antara Brazil dan Indonesia. Jurnal Ilmu Lingkungan, 22(2), 472–483.
Kim, Y., & Park, J. (2022). The Effects of Workload on Operational Efficiency and Employee Performance in Manufacturing Industries. International Journal of Industrial Ergonomics, 89, 103–287.
Kurniawan, I. E., & Purwono. (2018). Tebang, Muat dan Angkut di Wilayah PG Madukismo, Yogyakarta. Buletin Agrohorti, 6(3), 354–361.
Kusuma, M. E. A., & Wardoyo, B. (2024). Analisis Beban Kerja Sebagai Upaya Implementasi Strategi Peningkatan Produktivitas. Co-Value: Jurnal Ekonomi Koperasi Dan Kewirausahaan, 14(8), 1008–1022.
Lesener, T., Gusy, B., & Wolter, C. (2020). The Job Demands-Resources Model: A Meta-Analytic Review of Longitudinal Studies. Work & Stress, 33(1), 76–103.
Mangkunegara, A. A. A. P. (2017). Manajemen Sumber Daya Manusia Perusahaan. PT Remaja Rosdakarya.
Mathis, R. L., Jackson, J. H., Valentine, S. R., & Meglich, P. A. (2017). Human Resource Management (15th ed.). Cengage Learning.
Mayangsari, A., Sholikhah, U., Rahman, Moh. S., & Mawaddah, N. (2026). Analisis Tren Produksi dan Produktivitas Tebu pada Pabrik Gula Prajekan Kabupaten Bondowoso. Mimbar Agribisnis: Jurnal Pemikiran Masyarakat Ilmiah Berwawasan Agribisnis.
Mekarisce, A. A. (2020). Teknik Pemeriksaan Keabsahan Data pada Penelitian Kualitatif di Bidang Kesehatan Masyarakat. Jurnal Ilmiah Kesehatan Masyarakat: Media Komunikasi Komunitas Kesehatan Masyarakat, 12(3), 145–151.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative Data Analysis: A Methods Sourcebook (3rd ed.). SAGE Publications.
Miller, E. M., Porter, J. E., & Barbagallo, M. S. (2023). Simplifying Qualitative Case Study Research Methodology: A Step-By-Step Guide Using a Palliative Care Example. The Qualitative Report, 28(8), 2363–2379.
Moleong, L. J. (2017). Metodologi Penelitian Kualitatif (Edisi Revisi). PT Remaja Rosdakarya.
Munandar, A. S. (2014). Psikologi Industri dan Organisasi (1st ed.). UI-Press.
PT Sinergi Gula Nusantara. (2025). Jadi Produsen Gula Terbesar, PTPN Group Ulangi Sejarah Kejayaan Satu Abad Industri Gula Indonesia.
Rahmadyah, A. (2021). Pengaruh Beban Kerja terhadap Kinerja Karyawan melalui Burnout Syndrome Pada PT. Perkebunan Nusantara X Pabrik Gula Tjoekir. Jurnal Ilmu Manajemen, 9(1), 355–366.
Rijali, A. (2018). Analisis Data Kualitatif. Alhadharah: Jurnal Ilmu Dakwah, 17(33), 81–95.
Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior (15th ed.). Pearson Education.
Schaufeli, W. B., & Taris, T. W. (2014). A Critical Review of the Job Demands-Resources Model: Implications for Improving Work and Health. In G. F. Bauer & O. Hämmig (Eds.), Bridging Occupational, Organizational and Public Health: A Transdisciplinary Approach (pp. 43–68). Springer.
Sugiyono. (2021). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
Sutrisno, E. (2019). Manajemen Sumber Daya Manusia (11th ed.). Prenadamedia Group.
Tarwaka, & Bakri, S. H. A. (2010). Ergonomi Industri: Dasar-dasar Pengetahuan Ergonomi dan Aplikasi di Tempat Kerja. Harapan Press.
Wirawan. (2015). Manajemen Sumber Daya Manusia Indonesia (1st ed.). Rajawali Pers.
Yin, R. K. (2014). Case Study Research: Design and Methods (5th ed.). SAGE Publications.
Published
2026-06-27
How to Cite
Kawashima, D. B., & Hasin, A. (2026). Analysis Of Employee Workload During Peak Season (Sugar Milling Season) And Impact On Operational Efficiency At PT Sinergi Gula Nusantara. International Journal of Economics, Business and Innovation Research, 5(04), 2429-2451. https://doi.org/10.63922/ijebir.v5i04.4758
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