The Influence of Employee Engagement and Self-Efficacy on Organizational Citizenship Behavior of Employees at the Palembang City Regional Revenue Agency

Muhamad Reno Alpin Jaya; Yos Karimudin; Melisa Ariani Putri; Wita Farla WK; Reska Rahmatullah

doi:10.63922/ijebir.v5i05.5408

Muhamad Reno Alpin Jaya Management Study Program, Sriwijaya University
Yos Karimudin Management Study Program, Sriwijaya University
Melisa Ariani Putri Management Study Program, Sriwijaya University
Wita Farla WK Management Study Program, Sriwijaya University
Reska Rahmatullah Management Study Program, Sriwijaya University

DOI: https://doi.org/10.63922/ijebir.v5i05.5408

Keywords: Employee Engagement, Organizational Citizenship Behavior, Self-Efficacy

Abstract

Organizational Citizenship Behavior (OCB) is a voluntary employee behavior that enhances organizational effectiveness through contributions beyond formal job responsibilities. The development of OCB is influenced by several factors, including Employee Engagement and Self-Efficacy. At the Regional Revenue Agency (Bapenda) of Palembang City, indications of suboptimal OCB are reflected in the inability to fully achieve regional tax revenue targets, increasing employee absenteeism, and the inconsistent attainment of tax competency certification targets. This study aims to examine the effect of Employee Engagement and Self-Efficacy on Organizational Citizenship Behavior among employees of the Regional Revenue Agency of Palembang City. A quantitative research approach was employed using primary data collected through questionnaires distributed to 70 respondents, selected through proportionate stratified random sampling from a population of 228 employees. The data were analyzed using multiple linear regression with the assistance of IBM SPSS, preceded by classical assumption tests, correlation analysis, coefficient of determination analysis, and hypothesis testing. The findings indicate that Employee Engagement and Self-Efficacy have a positive and significant effect on Organizational Citizenship Behavior, both partially and simultaneously. Therefore, strengthening employee engagement and self-efficacy is essential for fostering voluntary work behavior that supports improved organizational performance.

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