Implementation of Competence and Organizational Commitment in Shaping Employee Performance at PT. BPR BKK Kebumen

Sandi Ariyanto Putra; Fereshti Nurdiana Dihan

doi:10.63922/ijebir.v5i04.5592

Sandi Ariyanto Putra Department of Management, Faculty of Business and Economics. Universitas Islam Indonesia
Fereshti Nurdiana Dihan Department of Management, Faculty of Business and Economics. Universitas Islam Indonesia

DOI: https://doi.org/10.63922/ijebir.v5i04.5592

Keywords: Employee Competence, Organizational Commitment, Employee Performance

Abstract

This study aims to analyze the implementation of employee competence and organizational commitment and their implications for employee performance at PT. BPR BKK Kebumen. The research employed a qualitative approach with data collection techniques including observation, semi-structured interviews with six informants selected through purposive sampling, and documentation. The research was conducted from February to June 2023. The results show that employee competence, encompassing aspects of knowledge, skills, and work attitude, is classified as good, although there is still a need for improvement in the mastery of certain technologies. On the other hand, organizational commitment, reflected in employee loyalty, engagement, and willingness to contribute to the company's goals, is at a high level. Theoretically, these findings indicate that competence and organizational commitment are important factors perceived to support employee performance. Therefore, optimizing the use of technology and strengthening employee training and development programs are strategic steps in continuously improving employee performance.

References

Alifia, S. S., & Ulya, L. L. (2023). The Relationship of Organizational Commitment with Organizational Citizenship. Journal of Social and Industrial Psychology, 12(2), 62–69. https://doi.org/10.15294/sip.v12i2.77979
Astuti, D. (2022). Pengaruh Komitmen Organisasi Dan Budaya Organisasi Terhadap. JAMAN: Jurnal Akuntansi Dan Manajemen Bisnis, 2(2), 55–68.
Azmy, A. (2023). The Roles of Organizational Commitment, Emotional Intelligence, and Job Satisfaction for Improving Employee Performance at a Construction Company. Binus Business Review, 14(3), 307–319. https://doi.org/10.21512/bbr.v14i3.9809
Cahyaningrum, E., & Hoyyi, A. (2015). Analisa Faktor-Faktor Yang Mempengaruhi Kinerja Perusahaan Menggunakan Pendekatan Partial Least Square (Studi Kasus pada PT. Telkom Indonesia Divisi Regional Jawa Tengah-DIY dan Wilayah Telekomunikasi Semarang). Journal Gaussian, 4(2004), 805–814.
Cao, T. H. V., Chai, D. S., Nguyen, L. P., Nguyen, H. T. H., Han, C. S. hyun, & Park, S. (2024). Learning organization and employee performance: the mediating role of job satisfaction in the Vietnamese context. Learning Organization, 32(7), 53–73. https://doi.org/10.1108/TLO-09-2023-0177
Cik, Achmad; Asdar, Muhammad; Anwar, Anas Iswanto; Efendi, S. (2021). Impact of Training and Learning Organization on Employee Competenceand Its Implication on Job Satisfaction and Employee Performance of Bank in Indonesia. Psychology and Education Journal, 58(1), 140–156. https://doi.org/10.17762/pae.v58i1.753
Ferawati, A., Jaya, F., Musfira, R., & Julistira, D. (2024). Pengaruh Kompetensi Terhadap Kinerja Karyawan Pada Kantor PT Jasa Raharja Kabupaten Bone. YUME : Journal of Management, 7(3), 1859–1875.
Hasan, M. M., & Ara Chowdhury, S. (2023). Assessing the Influence of Training and Skill Development Initiatives on Employee Performance: a Case Study of Private Banks in Dhaka, Bangladesh. Malaysian Business Management Journal, 2(2), 74–79. https://doi.org/10.26480/mbmj.02.2023.74.79
Himam, Muh. Khusnul; Anam, S. N. (2026). Teknik Pemilihan Informan Dalam Penelitian Kualitatif: Strategi dan Implementasi. Pediaqu: Jurnal Pendidikan Sosial Dan Humaniora, 5(2), 1688–1696.
Ilhami, Muhammad Wahyu; Nurfajriani, Wiyanda Vera; Mahendra, Arivan; Sirodj, Rusdy Abdullah; Afgani, M. W. (2024). Penerapan Metode Studi Kasus Dalam Penelitian Kualitatif. Jurnal Ilmiah Wahana Pendidikan, 10(9), 462–469.
Kamna, D. F., & Ilkhanizadeh, S. (2022). Can high-performance work practices influence employee career competencies? There is a need for better employee outcomes in the banking industry. PLOS ONE, 17(3), e0264764. https://doi.org/10.1371/journal.pone.0264764
Kharub, M., Mondal, S., Singh, S., & Gupta, H. (2024). Evaluation of competency dimensions for employee performance assessment: evidence from micro, small, and medium enterprises. International Journal of Productivity and Performance Management, 74(1), 107–138. https://doi.org/10.1108/IJPPM-07-2023-0379
Kouser Khan, Hammad Zafar, & Sh.M. Fakhre Alam Siddiqui. (2025). Job Competency and Work Environment: The Effect on Job Satisfaction And Job Performance Among SMES Workers. ACADEMIA International Journal for Social Sciences, 4(1), 995–1021. https://doi.org/10.63056/acad.004.01.0148
Krisnawati, K.D; Bagia, I. . (2021). Pengaruh Kompetensi Kerja Terhadap Kinerja Karyawan. Bisma: Jurnal Manajemen, 7(1), 29–38.
Kultalahti, S., Viitala, R., Hujala, M., & Kekale, T. (2023). Employee well-being: the role of perceived competence. Journal of Workplace Learning, 35(7), 648–661. https://doi.org/10.1108/JWL-06-2023-0095
Li, Mingxing; Jameel, A., Ma, Z., Sun, H., & Hussain, Abid; Mubeen, S. (2022). Prism of Employee Performance Through the Means of Internal Support : A Study of Perceived Prism of Employee Performance Through the Means of Internal Support : A Study of Perceived Organizational Support. Psychology Research and Behavior Management, 1578. https://doi.org/10.2147/PRBM.S346697
Loan, L. T. M. (2020). The influence of organizational commitment on employees’ job performance: The mediating role of job satisfaction. Management Science Letters, 10(14), 3307–3312. https://doi.org/10.5267/j.msl.2020.6.007
Mannan, A. (2021). Pengaruh Budaya Organisasi terhadap Kinerja Karyawan pada PT. Tommindo Sinar Mulia di Jakarta. Jurnal Tadbir Peradaban, 1(1), 1–7. https://doi.org/10.55182/jtp.v1i1.2
Maraya, Feybe; Saleh, Haeruddin; Said, M. (2025). Analisis Kepuasan Dan Motivasi Kerja Terhadap Kinerja Karyawan Pada PT . Telkomsel Grapari Pinrang. Journal of Economy Business Development, 3(1), 35–41. https://doi.org/10.56326/jebd.v3i1.3657
Mathis, R. L., & Jackson, J. H. (2019). Human Resource Management (15th ed.). Cengage Learning.
Meyer, J. P., & Allen, N. J. (. (2022). Three-Component Model of Employee Commitment: Theoretical Underpinnings and Evolution. Annual Review of Organizational Psychology.
Pandya, V. (2025). Organizational Commitment: Evolution, Measurement, Antecedents, and Knowledge Gaps. International Journal of Academic Excellence and Research, 01(02), 24–29. https://doi.org/10.62823/mgm/ijaer/01.02.72
Patwary, A. K., Azam, N. R. A. N., Ashraf, M. U., Muhamed Yusoff, A., Mehmood, W., & Rabiul, M. K. (2023). Examining employee performance through knowledge management practices, organisational commitment and capacity building in the Malaysian hotel industry. Global Knowledge, Memory and Communication, 74(3–4), 733–752. https://doi.org/10.1108/GKMC-11-2022-0256
Pricilla, L., & Octaviani, I. S. (2025). the Influence of Organizational Commitment and Work Discipline on Employee Performance At Pt. Express Maximum Semarang Branch, Central Java. International Journal Multidisciplinary Science, 4(1), 66–74. https://doi.org/10.56127/ijml.v4i1.1927
Putra, E. Y., & Ariyanto, Hepy Hefri; Maytanius, J. (2024). Pengaruh Manajemen Pengetahuan, Lingkungan Kerja, Keterlibatan Karyawan, Kepemimpinan Transformasional dan Budaya Organisasi Terhadap Kinerja Karyawan Melalui Kepuasan Kerja. Jurnal Manajemen Strategi Dan Aplikasi Bisnis, 7(2), 197–209. https://doi.org/https://doi.org/10.36407/jmsab.v7i2.1195
Rijanto, A., & Mukaram, M. (2018). Pengaruh Budaya Organisasi Terhadap Kinerja Karyawan (Studi Di Divisi Account Executive PT Agrodana Futures). Jurnal Riset Bisnis Dan Investasi, 4(2), 35. https://doi.org/10.35697/jrbi.v4i2.1185
Rizal, M., Alam, H. V, & Asi, L. L. (2023). Pengaruh komitmen organisasi terhadap kinerja pegawai pada dinas pendidikan Kota Gorontalo. JAMBURA: Jurnal Ilmiah Manajemen …, 5(3), 1126–1140.
Robbins, S. P. (2020). Organizational behavior (18th ed.). Pearson Education.
Robbins, S. P. & T. A. (2008). Perilaku Organisasi Organizational Behavior. Salemba Empat.
Sarfiah, S. N., & Ratnawati, Shinta; Novitaningtyas, I. (2022). Development of Organizational Commitment Models to Improve Human Resources Performance. Jurnal Ekonomi, 27(1), 138–153. https://doi.org/10.24912/je.v27i1.916
Setiawan, A., Wahyudi, Hasanah, T., Wardani, A. K., & Supratikta, H. (2025). Analisis Teoritis Komitmen Karyawan: Kajian Komprehensif Strategi Pengembangan Loyalitas Organisasi. Multidisciplinary Indonesian Center Journal (MICJO), 2(1), 1–8. https://doi.org/10.62567/micjo.v2i1.328
Silvia, Bagia, W., & Cipta, W. (2019). Pengaruh Kompetensi dan Budaya Kerja Terhadap Kinerja Karyawan. Prospek: Jurnal Manajemen Dan Bisnis, 7(1), 9–16.
Sofyan, M. I., Sudiarditha, I. K. R., & Mukhtar, S. (2022). The Influence of Organizational Culture on Bank Employees’ Performance with Organizational Commitment as an Intervening Variable. Economics & Management Journal, 1(1(95)), 122–127. https://doi.org/10.33146/2307-9878-2022-1(95)-122-127
Sopiah. (2008). Perilaku Organisasianal Edisi I. Andi Offset.
Syafrin, Muhammad Hanif; Atmaja, H. E. (2023). The Influence of Organizational Culture and Job Satisfaction on Employee Performance: A Literature Study. Journal of Humanities, Social Science Amd Business, 2(3), 65–73. https://doi.org/10.56127/ijml.v3i1.1227
Triansyah, F. A., Hejin, W., & Stefania, S. (2023). Factors Affecting Employee Performance : A Systematic Review. Journal Markcount Finance, 1(May), 150–159.
UmpuSinga, H. A. (2020). Pengaruh Kompetensi dan Komitmen Organisasi Terhadap Kinerja Pegawai Pada Kantor Wilayah Kementrian Agama. Jurnal Manajemen Dan Bisnis, 11(1), 35–52.
Viriany, T. A. (2020). Factors that influence the performance of companies listed on BEI for the 2016-2018 period. Jurnal Paradigma Akuntansi, 2(3), 1325.
Wijaya, Deni Wahyu Eka; Fauji, D. A. S. (2021). Determinan Kinerja Karyawan Pada Dinas Pemberdayaan Masyarakat Dan Desa Kabupaten Nganjuk. Journal of Law, Administration, and Social Science, 1(2), 84–94.
Wijayanti, Fatmasari; Sari, R. (2023). THE INFLUENCE OF COMPETENCY ON EMPLOYEE PERFORMANCE: (A LITERATURE REVIEW) Fatmasari. International Journal of Accounting, Management, Economics and Social Sciences, 1(6), 920–931.
Williams, E. H., & Johnson, R. T. (2024). Organizational Support Theory: Implications for Employee Commitment and Engagement. Human Resource Management Review, 34(1).
Wulandari, S., Nasution, M. A., & Firah, A. (2024). Pengaruh Kompetensi Karyawan Dan Komitmen Karyawan Terhadap Kinerja Karyawan Pada Pt. Megamas Plaza Bangunan Medan. Warta Dharmawangsa, 18(2), 426–439. https://doi.org/10.46576/wdw.v18i2.4442
Yanti, Z., & Putri, E. R. (2023). Pengaruh Kompetensi Dan Komitmen Kerja Terhadap Kinerja Pegawai Dengan Motivasi Kerja Sebagai Variabel Moderasi Pada Pengelolaan Barang Milik Daerah Kabupaten Pasaman. Inovatif: Jurnal Penelitian Ilmu Sosial, 3(4), 5792–5803.