The Effect Of Competency And Work Ethic On Employee Performance At Pt Bank Tabungan Negara (Persero) Tbk Kc Palembang
Keywords:
Competence, Employee Performance, Human Resource Management, Organizational Performance, Work Ethics
Abstract
Employee performance is an important factor in supporting the achievement of organizational goals, especially in the banking sector which faces increasingly high competition and service demands. This study aims to analyze the influence of competence and work ethic on employee performance at Bank Tabungan Negara KC Palembang. The study used a quantitative approach with a survey method. The study population was 100 employees, and the entire population was sampled using a saturated sampling technique. Data were collected through questionnaires that had been tested for validity and reliability. Data analysis was carried out using multiple linear regression with the help of SPSS version 27, which included tests of validity, reliability, classical assumptions, coefficient of determination, t-test, and F-test. The results showed that competence had a positive and significant effect on employee performance, while work ethic had a negative and significant effect on employee performance. Simultaneously, competence and work ethic had a significant effect on employee performance with a coefficient of determination of 79.5 percent. This study concluded that increasing competence is a major factor in improving employee performance, while the aspect of work ethic needs to be further evaluated in order to be able to make a positive contribution to performance improvement
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Locke, E. A., & Latham, G. P. (2020). A theory of goal setting and task performance. Prentice Hall.
Aguinis, H. (2021). Performance management (4th ed.). Chicago Business Press.
Amirudin, M., & Dirwan, A. (2024). The influence of competence, work motivation, and work ethic on the performance of Bintara Sandi Yudha Group 3 of the Jakarta Special Forces Command. Surya Pasca Scientia Scientific Journal of Management, 13(1).https://doi.org/10.35968/jimspc.v13i1.1150
Armstrong, M. (2021). Armstrong's handbook of performance management: An evidence-based guide to delivering high performance (15th ed.). Kogan Page.
Becker, G.S. (2020). Human capital: A theoretical and empirical analysis, with special reference to education (3rd ed.). University of Chicago Press.
Beta, SIC, Harahap, R., & Sagala, MS (2025). The influence of competence and work ethic on the performance of Sidikalang District Court employees. Journal of Economics, Management, and Business Research, 4(4), 187–203.https://doi.org/10.55606/jekombis.v4i4.5566
Djaya, S. (2021). The influence of work motivation and competence on employee performance moderated by compensation. Bulletin of Economic Studies, 26(1), 72–84.https://doi.org/10.24843/BSE.2021.v26.i01.p06
Efendi, S., Edi, S., & Dermanti, EL (2021). The influence of leadership style, work discipline, and competence on employee performance at the Directorate General of Human Rights. Scientific Journal of Management, Economics, & Accounting (MEA), 5(2).
Etik, ET, & Setiyono, WP (2021). The importance of knowledge, skills, attitude and competence to achieve professional performance. Academia Open, 5.https://doi.org/10.21070/acopen.5.2021.2391
Fadillah, R., Fauzi, A., & Kartika, D. (2022). Work ethic and work compliance on employee performance. Journal of Management Science, 10(2), 133–145.
Fahmi, I. (2021). Performance management: Theory and application. Alfabeta.
Febrina, & Aisyah. (2021). The effect of technical competency mastery on employee performance moderated by SMART ASN competencies. Journal of Human Resource Management.
Furnham, A. (2021). The Protestant work ethic: The psychology of work-related beliefs and behavior. Routledge.
Ghozali, I. (2021). Application of multivariate analysis with the IBM SPSS 26 program. Diponegoro University Publishing Agency.
Hair, J.F., Hult, G.T.M., Ringle, C.M., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.). Sage Publications.
Harahap, MS, Bahri, S., & Pasaribu, SE (2022). The influence of competence, organizational commitment, and motivation on the performance of agricultural extension workers. Innovation, 18(1), 153–158.https://doi.org/10.30872/jinv.v18i1.10421
Hasibuan, MSP (2021). Human resource management. Bumi Aksara.
Heri, H., & Andayani, F. (2021). The influence of competence on employee performance in the Youth Sector of the Bandung City Youth and Sports Service. Neo Politea, 1(2), 17–34.https://doi.org/10.53675/neopolytea.v1i2.105
Heslina, H., & Syahruni, A. (2021). The influence of information technology, human resources competency and employee engagement on performance of employees. Golden Ratio of Human Resource Management, 1(1), 1–12.https://doi.org/10.52970/grhrm.v1i1.100
Ilham, I. (2024). The influence of competence on employee performance. Management and Accounting Research Statistics, 4(2), 14–23.https://doi.org/10.59583/mars.v4i2.107
Indrawati, Yasin, M., Triana, & Putra, EE (2020). The influence of competence, work discipline, work ethic and motivation to the performance of office staff of Sitinjau Laut District Kerinci. American Journal of Health Sciences Research, 3(1), 1–8.
Ingsih, K., Riskawati, N., Prayitno, A., & Ali, S. (2021). The role of mediation on work satisfaction to work environment, training, and competency on employee performance. Journal of Management Applications, 19(3), 469–482.https://doi.org/10.21776/ub.jam.2021.019.03.02
Irawan, MA, Hermansyur, HM, & Ardiani, W. (2023). The influence of competence and work ethic on performance with commitment as a mediating variable in BPSDM. Journal of Accounting, Management, Economics and Entrepreneurship, 3(2), 52–61.
Ismail, M., Rahmisyari, & Musafir. (2024). The influence of competence on employee performance with work motivation as an intervening variable. Journal of Multidisciplinary Research, 3(3), 2743–2756.
Junaidi, J. (2021). The influence of work environment and competence on employee job satisfaction and performance. Journal of Law, Humanities and Politics, 1(4), 411–426.https://doi.org/10.38035/jihhp.v1i4.720
Kasmir. (2021). Human resource management (Theory and practice) (Rev. ed.). Rajawali Pers.
Kuncoro, M. (2021). Quantitative methods: Theory and applications for business and economics (5th ed.). UPP STIM YKPN.
Kurniawan, R., Salim, A., & Yuliana. (2021). The influence of work discipline and work ethic on employee performance. Journal of Economics and Management, 18(1), 41–55.
Locke, E. A., & Latham, G. P. (2020). A theory of goal setting and task performance. Prentice Hall.
Published
2026-09-04
How to Cite
Fatan Ammar Ghazani, Zunaidah, Z., Lina Dameria Siregar, Wita Farla WK, & Reska Rahmatullah. (2026). The Effect Of Competency And Work Ethic On Employee Performance At Pt Bank Tabungan Negara (Persero) Tbk Kc Palembang. International Journal of Economics, Business and Innovation Research, 5(05), 3337-3354. https://doi.org/10.63922/ijebir.v5i05.5737
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