The Influence of Company Policy, Organizational Culture, and Workload on Employee Performance at PT New Arrival Logistic Indonesia

Abstract

This study examines the influence of company policy, organizational culture, and workload on employee performance at PT New Arrival Logistic Indonesia, a developing logistics company whose work systems and organizational structure are still being consolidated. A quantitative causal-associative design was used. The study involved all 65 employees through saturated sampling, and primary data were collected using a five-point Likert-scale questionnaire. Data were analyzed using descriptive statistics, instrument validity and reliability tests, normality testing, multiple linear regression, partial t-tests, simultaneous F-tests, and the coefficient of determination. The findings show that company policy has a positive and significant effect on employee performance (B = 0.326; t = 4.054; p < 0.001). Organizational culture has a negative and significant effect on employee performance (B = -0.299; t = -3.360; p = 0.001), indicating that the cultural practices measured in the study may not yet be fully aligned with employees' operational needs. Workload has a positive but statistically insignificant effect (B = 0.058; t = 0.748; p = 0.457). Simultaneously, the three independent variables significantly affect employee performance (F = 7.345; p < 0.001). The adjusted R-squared value of 0.229 indicates that 22.9% of the variation in employee performance is explained by the model, while 77.1% is associated with other factors. The results emphasize the importance of consistent company policies, critical evaluation of organizational culture implementation, and balanced workload management in supporting sustainable employee performance in a growing logistics company.