Organizational Communication, Culture, and Competence Effects on Employee Performance: Commitment Mediation at Lhokseumawe City Secretariat

Muthmainnah Muthmainnah; A Hadi Arifin; Darmawati Darmawati

doi:10.63922/ijebir.v5i05.6335

Muthmainnah Muthmainnah Universitas Malikussaleh, Lhokseumawe, Aceh, Indonesia
A Hadi Arifin Universitas Malikussaleh, Lhokseumawe, Aceh, Indonesia
Darmawati Darmawati Universitas Malikussaleh, Lhokseumawe, Aceh, Indonesia

DOI: https://doi.org/10.63922/ijebir.v5i05.6335

Keywords: Organizational Communication, Organizational Culture, Competence, Organizational Commitment, Employee Performance

Abstract

This study examines the effects of organizational communication, organizational culture, and competence on employee performance, with organizational commitment as a mediating variable at the Lhokseumawe City Regional Secretariat. A quantitative survey was conducted involving 119 employees selected using saturated sampling. Data were collected through a five-point Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with WarpPLS 7.0. The results show that organizational communication, organizational culture, and competence have positive and significant effects on organizational commitment. Organizational culture and organizational commitment significantly improve employee performance, whereas organizational communication and competence have no significant direct effects. Organizational commitment has the strongest direct effect on employee performance (β = 0.770, p < 0.001). Furthermore, organizational commitment fully mediates the effects of organizational communication and competence on employee performance and partially mediates the effect of organizational culture. These findings highlight organizational commitment as a central mechanism for translating organizational factors into employee performance and provide practical implications for human resource management in local government institutions

References

Ahmad, N., Wahid, M., & Jayadi. (2025). Pengaruh Komitmen Organisasi dan Disiplin Kerja Terhadap Kinerja Pegawai Pada Kantor Dinas Penanaman Modal, Pelayanan Terpadu Satu Pintu, Tenaga Kerja dan Transmigrasi Kabupaten Soppeng. YUME: Journal of Management, 8(3), 1652–1660.
Aiyub, Yusuf, E., Bintan, R., Adnan, & Azhar. (2021). The Effect of Employee Engagement on Employee Performance with Organizational Commitment as Intervening Variable and Percieved Organization Support as a Moderating Variable at The Regional Secretariat of Bireuen District. Jurnal Visioner & Strategis, 10(2), 1–15.
Airyq, I. M., Hubeis, A. V. S., & Sukmawati, A. (2023). Pengaruh Kompetensi, Kepemimpinan dan Budaya Organisasi Terhadap Kinerja Sumber Daya Manusia. Jurnal Aplikasi Manajemen Dan Bisnis, 9(1), 285–295.
Alshaer, R. M. A. (2025). The role of organizational culture and employee motivation in public sector management: Perspectives from Greater Amman Municipality. International Journal of Scientific Research and Management, 13(12), 10124–10138.
Arif, M., & Indrawijaya, S. (2021). Kompetensi dan Komunikasi Organisasi Terhadap Kinerja Pegawai Yang Dimediasi Oleh Motivasi Kerja (Studi Pada Dinas Penanaman Modal dan Perizinan Terpadu Satu Pintu (DPM-PTSP) Provinsi Jambi). Mankeu: Jurnal Manajemen Terapan Dan Keuangan, 10(2), 315–327.
Dewi, I. G. A. P., Fadah, I., & Fitria, N. (2024). Mediation of organizational commitment: The relationship between employee empowerment and employee performance. Journal of Economics, Finance and Management Studies, 7(10), 6585–6591.
Hendrawan, B., Nursaid, & Sanosra, A. (2023). Pengaruh Kompetensi dan Pelatihan Terhadap Kinerja Melalui Komitmen Pegawai Sebagai Variabel Intervening di Satuan Polisi Pamong Praja Kabupaten Jember. Jurnal Manajemen Dan Bisnis Indonesia, 9(1), 57–72.
Heri, & Andayani, F. (2020). Pengaruh Kompetensi Terhadap Kinerja Pegawai Pada Bidang Kepemudaan Dinas Pemuda dan Olahraga Kota Bandung. Jurnal Ilmiah Neo Politea Fisip Universitas Al-Ghifari, 1(2), 17–29.
Hidayat, B. P., & Sembiring, E. C. (2024). The effect of organizational culture, organizational communication mediated by work commitment on employee performance PT. Tata Bara Utama in Central Kalimantan. Journal of Business and Management Review, 5(9), 856–873.
Hidayat, H., Anggraini, L., Ridha, M., Sami’an, & Swarnawati, A. (2022). Pengaruh komunikasi organisasi dan gaya komunikasi pimpinan terhadap kinerja pegawai PTS di Riau. Jurnal Pustaka Komunikasi, 5(1), 53–64.
Korda, B. B., & Rachmawati, R. (2022). The influence of organizational culture on employee performance mediated by job satisfaction and employee commitment. JOM: Jurnal Organisasi dan Manajemen, 18(2), 57–73.
Kurniasari, I. C., Thoyib, A., & Rofiaty. (2018). Peran komitmen organisasional dalam memediasi pengaruh kompetensi, pelatihan dan budaya organisasi terhadap kinerja perawat. MIX: Jurnal Ilmiah Manajemen, 8(2), 352–371.
Lannes, H. (2021). Effect of organizational communication on organizational climate and organizational effectiveness. Undergraduate Journal of Psychology, 31(1), 31–39.
Lin, M., Liu, Q., & Li, Z. (2024). Perceived superior trust and organizational commitment among public employees: The mediating role of burnout and the moderating role of public service motivation. Heliyon, 1(1), 1–16.
Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89. https://doi.org/10.1016/1053-4822(91)90011-Z
Rosita, S., Hidayat, B., & Ami, S. (2021). Pengaruh Disiplin Kerja dan Komitmen Organisasi Terhadap Kinerja Pegawai Pada Kantor Dinas Pemberdayaan Masyarakat dan Pemerintahan Dusun Kabupaten Muara Bungo. Jurnal Dinamika Manajemen, 9(2), 55–68.
Samuel, Setyadi, D., & Tricahyadinata, I. (2020). Pengaruh Budaya Organisasi terhadap Komitmen Organisasional Afektif yang Dimediasi oleh Kepercayaan (Studi pada PT Trubaindo Coal Mining Kabupaten Kutai Barat). JBM: Jurnal Bisnis Dan Manajemen, 16(2), 94–114.
Sandy, F., Riadi, S. S., Syahruddin, & Sutikno. (2023). Pengaruh Komitmen Organisasi dan Budaya Organisasi terhadap Kepuasan Kerja serta Kinerja Pegawai pada Dinas Pendidikan dan Kebudayaan Kota Samarinda. Jurnal Manajemen Tenaga Pendidikan, 1(1), 11–20.
Saputra, D., & Fernos, J. (2023). Pengaruh Motivasi Dan Lingkungan Kerja Terhadap Kinerja Pegawai Di Ar Risalah Kota Padang. JUPIMAN: Jurnal Publikasi Ilmu Manajemen, 2(2), 62–74.
Setrojoyo, S. M., Rony, Z. T., Sutrisno, Naim, S., Manap, A., & Saksi, B. P. (2023). The effect of intrinsic motivation, organizational culture on employee performance with organizational commitment as an intervening variable. JPB: International Journal of Professional Business Review, 8(7), 1–18.
Silaban, R. L., Handaru, A. W., & Saptano, A. (2021). Effect of Workload, Competency, and Career Development on Employee Performance with Organizational Commitment Intervening Variables. TIJOSSW: The International Journal of Social Sciences World, 3(1), 294–311.
Silalahi, M., Panjaitan, P. D., Putra, H. S., Ambarita, M. H., & Simatupang, S. (2024). The Impact of Using Key Performance Indicators on Employee Performance. Sarcouncil Journal of Economics and Business Management, 3(9), 7–12.
Sitio, V. S. S. (2021). Pengaruh Komitmen Organisasi dan Budaya Organisasi Terhadap Kinerja Pegawai Dengan Organizational Citizenship Behavior Sebagai Variabel Intervening. Jurnal Ilmiah M-Progress, 11(1), 22–39.
Suantara, I. K., Sitiari, N. W., & Yasa, P. N. S. (2020). The Role of Organizational Commitments Mediates The Effect of Competence on Employee Performance in PT. Bali Tangi Spa Production. Jurnal Ekonomi & Bisnis Jagaditha, 7(1), 53–64.
Suartama, I. W. O. P., Putra, I. G. C., Puspitawati, N. M. D., & Suardhika, I. N. (2024). The influence of transformational leadership and organizational culture on employee performance with organizational commitment as a mediating variable. APJME: Asia Pacific Journal of Management and Education, 7(3), 416–433.
Sulaimiah, & Abidin, Z. (2022). Pengaruh Budaya Organisasi Terhadap Komitmen Organisasi Untuk Meningkatkan Kinerja (Studi Pada Kantor Badan Kepegawaaian Daerah Provinsi Nusa Tenggara Barat). Nusantara: Jurnal Ilmu Pengetahuan Sosial, 9(2), 140–147.
Sutarto, & Habeahan, A. (2022). Pengaruh Komunikasi Organisasi Terhadap Kinerja Pegawai Kantor Camat Teluk Dalam Kabupaten Nias Selatan. Jurnal Ilmiah Metadata, 4(1), 380–394.
Syanan, V. A., & Magdalena, P. (2023). Pengaruh Budaya Organisasi dan Disiplin Kerja Terhadap Kinerja Pegawai Dengan Komitmen Organisasi Sebagai Variabel Intervening. Jurnal Manajemen Dan Bisnis, 6(2), 37–49.
Umar, A., & Norawati, S. (2022). Pengaruh Motivasi Terhadap Kinerja Karyawan Dengan Komitmen Organisasi Sebagai Variabel Intervening Pada UPT Sungai Duku Pekanbaru. JESYA: Jurnal Ekonomi & Ekonomi Syariah, 5(1), 835–853.
Usman, S., Lasiatun, K. M. T., Kesek, M. N., & Riatmaja, D. S. (2023). Faktor Yang Mempengaruhi Kinerja Pegawai (Studi Literatur Manajemen Sumber Daya). Jurnal Pendidikan Tambusai, 7(2), 10462–10468.
Victhori, I., Jimad, H., & Mardiana, N. (2025). The influence of competence on employee performance with organizational commitment as a mediating variable. Journal of Global Economics, Management and Business Research, 17(3), 437–448.
Wahyuni, D. T., Tadung, E., & Fadli, A. M. D. (2022). Motivasi Intrinsik Terhadap Kinerja Pegawai Pada Bagian Organisasi dan Kepegawaian Sekretariat Daerah Kabupaten Konawe. GovSci: Journal of Government Science, 3(1), 63–73.