Analysis of the Ordering Information System at Karya Agung Printing

Abstract

Information systems play an important role in supporting business operations, including the ordering process in the printing industry. A well-managed ordering system can improve operational efficiency, reduce recording errors, facilitate information retrieval, and enhance customer service. Karya Agung Printing is a business that provides various printing services, with an ordering process involving customer information, product types, quantities, specifications, prices, payments, and order completion status. Therefore, this study aims to analyze the ordering information system implemented at Karya Agung Printing, identify the processes involved in receiving and managing customer orders, and identify problems encountered during the ordering process. This study employs a descriptive qualitative approach, with data collected through observation, interviews, and documentation. The data were analyzed descriptively by examining the existing ordering process, data management, information delivery, and problems encountered. The results indicate that a more structured information management system is needed to facilitate order recording, data retrieval, payment management, and order status monitoring. The implementation of an information system that is appropriate to the operational needs of Karya Agung Printing is expected to improve the accuracy and accessibility of order information, operational efficiency, and customer service quality. The findings provide a basis for identifying relevant improvements and supporting the future development of the ordering information system.