The Influence of Human Resources, Procedures, and Location on Community Satisfaction in Pejuang Urban Village, Medan Satria District, Bekasi City
Abstract
This study aims to determine and analyze the effects of Human Resources, Procedures, and Location on Community Satisfaction with One-Stop Integrated Services (PTSP) in Pejuang Urban Village, Medan Satria District, Bekasi City, both partially and simultaneously. This study employed a quantitative approach with descriptive and associative methods and a cross-sectional research design. Data were collected through a questionnaire using a 1–5 Likert scale involving 100 respondents who were users of PTSP services in Pejuang Urban Village. The data were analyzed using descriptive analysis, validity and reliability tests, normality testing, multiple linear regression analysis, t-test, F-test, and coefficient of determination. The results show that, descriptively, the Human Resources variable obtained a mean score of 4.051, Procedures 3.990, Location 3.870, and Community Satisfaction 3.961. The multiple linear regression analysis produced the equation Y = 0.350 + 0.368X1 + 0.173X2 + 0.369X3. Partially, Human Resources had a significant relationship with Community Satisfaction, with a t-value of 4.090 and a significance value of 0.000; Procedures had a t-value of 2.053 and a significance value of 0.043; while Location had a t-value of 4.200 and a significance value of 0.000. Simultaneously, the three independent variables showed a significant relationship with Community Satisfaction, with an F-value of 23.551 and a significance value of 1.652 × 10⁻¹¹.
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