The Effect of PERISAI Agent Application Updates on the Effectiveness of Self-Employed Worker Participant Registration: A Survey of Agents’ Perceptions at the Gorontalo Branch Office of BPJS Ketenagakerjaan

Tineke Wolok; Rahmat Hidayat Isran; Mia Arista Wantu; Amalia Deviyani M. Mansur

doi:10.63922/ijebir.v5i06.7190

Tineke Wolok Universitas Negeri Gorontalo
Rahmat Hidayat Isran Universitas Negeri Gorontalo
Mia Arista Wantu Universitas Negeri Gorontalo
Amalia Deviyani M. Mansur Universitas Negeri Gorontalo

DOI: https://doi.org/10.63922/ijebir.v5i06.7190

Keywords: Keywords:BPJS Ketenagakerjaan, information system quality, PERISAI application, registration effectiveness, self-employed workes.

Abstract

Updates to agency applications may change how agents register self-employed workers, yet evidence from the agents’ perspective remains limited. This study examines the association between perceived updates to the PERISAI agent application and the effectiveness of registering self-employed (non-wage-earner, or BPU) participants at the Gorontalo Branch Office of BPJS Ketenagakerjaan. A cross-sectional online survey using Google Forms collected responses from 68 active PERISAI agents through convenience sampling. The instrument included 15 items on perceived application updates, 12 items on perceived registration effectiveness, and six numeric items comparing performance before and after the update. Data were analyzed using simple and multiple linear regression, HC3 standard errors, bootstrap confidence intervals, and the Wilcoxon signed-rank test. Perceived application updates were positively and significantly associated with registration effectiveness (B = 0.795; 95% CI [0.646, 0.944]; R² = 0.633). In the multiple regression model, process speed, reliability and security, and outreach and mentoring support were significant, whereas ease of use and feature completeness were not. Outreach and mentoring support had the largest standardized coefficient (β = 0.349), although the bootstrap intervals of the three significant dimensions overlapped. According to agents’ reports, the time required to register one participant decreased from 22.5 to 15.8 minutes, the number of new participants per month increased from 9.7 to 13.6 (median: 9 to 10), and failed registrations per 10 attempts decreased from 2.4 to 1.7. These before-and-after differences remained after two respondents with unusual response patterns were excluded. Because the data are self-reported and there was no comparison group, the findings indicate associations rather than causation. The branch office should prioritize application stability, verification speed, and agent mentoring.

Keywords:BPJS Ketenagakerjaan, information system quality, PERISAI application, registration effectiveness, self-employed workes.

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