Resilience as a Moderator of the Effect of Burnout on Turnover Intention Among Employees at PT PNM Mekaar’s Palu 2 Regional Office

Ardiansyah; Steph Subanidja; Acong Dewantoro Harsono; Djoko Hanantijo

doi:10.63922/ijebir.v5i06.7339

Ardiansyah Perbanas Asian Institute of Finance, Banking, and Information Technology
Steph Subanidja Perbanas Asian Institute of Finance, Banking, and Information Technology
Acong Dewantoro Harsono Perbanas Asian Institute of Finance, Banking, and Information Technology
Djoko Hanantijo Perbanas Asian Institute of Finance, Banking, and Information Technology

DOI: https://doi.org/10.63922/ijebir.v5i06.7339

Keywords: Burnout, Turnover Intention, Resilience

Abstract

High employee turnover rates, particularly among Account Officers in the ultra-microfinance sector, pose a strategic challenge for organizations. This study aims to analyze the effect of burnout on turnover intention and to examine the role of resilience as a moderating variable among employees at PT PNM Mekaar Regional Palu 2. Based on the Conservation of Resources (COR) Theory, burnout is defined as a process of depletion of psychological resources resulting from high work demands that trigger employees’ intention to leave, while resilience is examined as a personal resource that serves as a buffer. This study employs an explanatory quantitative approach with a cross-sectional design. Data were collected via a questionnaire administered to 175 respondents selected using purposive sampling from the total population of Account Officers and Senior Account Officers. The measurement instruments used included the Maslach Burnout Inventory-General Survey for burnout, the Connor-Davidson Resilience Scale for resilience, and the Mobley Scale for turnover intention. Data analysis techniques included multiple linear regression and Moderated Regression Analysis (MRA) using the SPSS Macro. The results of the statistical analysis show that burnout has a positive and significant effect on turnover intention among employees at PNM Mekaar Regional Palu 2 ( = 0.496, P < 0.01), confirming that the higher the level of work burnout, the higher the employees’ intention to leave the company. Furthermore, the moderated regression analysis demonstrated that resilience significantly moderates and weakens the relationship between burnout and turnover intention ( = -0.033, P < 0.05). These findings indicate that a high level of resilience can mitigate the destructive impact of burnout on turnover decisions. The implications of this study underscore the importance of management interventions through programs to enhance mental resilience and manage workloads in order to reduce turnover rates in the microfinance industry

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