Rahman H. Lahabu, Asna Aneta, Juriko Abdussamad, Irawaty Igirisa, Fenti Prihatini Tui, and Rustam Tohopi. “Quality of Academic Administration Services at the Faculty of Social Sciences Gorontalo State University: Analysis With the SERVQUAL Model”. International Journal of Economics, Business and Innovation Research 5, no. 01 (December 17, 2025): 336-349. Accessed November 4, 2026. https://e-journal.citakonsultindo.or.id/index.php/IJEBIR/article/view/2694.