Mediation Of Tanjung Priok Port Workers' Conflict With Communication Strategy (Case Study PT. Temas Port Temas Jakarta)
Keywords:
Public Relations, Communication Strategy, Labor Conflict, Wage Dispute, PT Temas, Sea Transportation.
Abstract
Labor wage issues often lead to industrial disputes that can disrupt operational stability in companies, including in the maritime logistics sector. PT Temas, a company engaged in sea transportation, faced a labor wage conflict that required effective communication strategies to resolve. This study aims to analyze the public relations communication strategy used by PT Temas as a means of mediating wage-related labor conflicts. Using a qualitative case study approach, the research reveals that transparent communication, involvement of labor representatives, and consistent dissemination of company policies were essential in reducing tensions and reaching a resolution. The findings indicate that public relations communication strategies play a vital role in conflict mediation, ensuring not only the continuity of operations but also improving industrial relations within the company.
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Akmalaputri, A. G., Yuniawan, A., & Djastuti, I. (2017). Pemimpin Gen Y: Kualitatif Fenomenologi Studi Kepemimpinan Di Pln Apd Jateng & Diy. Retrieved from https://repofeb.undip.ac.id/10320/
Alamsyah, H., Hamboer, M. J. E., Hiswanti, S., Septiandi, R., & Ahmad A, A. (2021). Komunikasi Simpatik Melalui Aksi Altruistik. Teratai, 2(1), 8. Retrieved from https://ejournal-ibik57.ac.id/index.php/teratai/article/view/189/172
Andriyanty, R., & Dewi, D. U. (2021). Faktor-Faktor Sosial Yang Mempengaruhi Kesadaran Gaya Hidup Cinta Produk Dalam Negeri Generasi Muda Indonesia. Sosio Informa, 7(01), 31–45.
Annas, F. B. (2018). Konstruksi Realitas Media Sosial. Retrieved from https://www.kompas.id/baca/opini/2018/09/20/konstruksi-realitas-media-sosial
Asmanidar, A. (2021). Suluk Dan Perubahan Perilaku Sosial Salik. Abrahamic Religions: Jurnal Studi Agama-Agama, 1(1), 99. https://doi.org/10.22373/arj.v1i1.9488
Astrid. (2020). Omnibus Law (RUU Cipta Kerja) untuk Siapa?
Carino, C. M. (2022). Lived experiences of college instructors with meager salary: A phenomenological study. In Proceedings of the 2nd International Conference on Education and Technology (pp. 336–342). Atlantis Press. https://doi.org/10.2991/assehr.k.220103.048
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Crump, L. (2020). Conducting Field Research Effectively. American Behavioral Scientist, 64(2). https://doi.org/10.1177/0002764219859624
Dilmé, F. (2022). Strategic communication with a small conflict of interest. Games and Economic Behavior, 134, 1–19.
Faizah, N., Timan, A., & Sultoni. (2024). Communication Strategies in Conflict Management in The Educational Organizations. Journal of Integrated Sciences, Special Issue, 219-243.
Geenen, B., Proost, K., Schreurs, B., van Dam, K., & von Grumbkow, J. (2013). What friends tell you about justice: The influence of peer communication on applicant reactions. Journal of Work and Organizational Psychology, 29(1), 37–44. https://doi.org/10.5093/tr2013a6
Gjerazi, B. (2023). Media and communication strategies for conflict prevention and resolution. Interdisciplinary Journal of Research and Development, 10(2), 52–59. https://doi.org/10.56345/ijrdv10n207
Grunig, J. E., & Hunt, T. (1984). Managing Public Relations. Holt, Rinehart & Winston.
Hall, S. (1980). Encoding/decoding. In S. Hall et al. (Eds.), Culture, media, language: Working papers in cultural studies, 1972–79 (pp. 128–138). Hutchinson.
Huang, Y. H. C., & Cai, Q. (2022). Negotiating disciplines: A model of integrative public relations from a conflict-resolution perspective. Negotiation and Conflict Management Research, 15(2), 78–99.
Ika Yuliasari & Novianty Elizabeth Ayuna (2023) The Effect of Communication Competence and Professional Competence on the Quality of Learning Based on Digital Communication Technology (Case Study of Putra Pertiwi School), Scientific Journal of Education Sciences vol 6 no 3 pp 1897 - 1906.
Ika Yuliasari & Novianty Elizabeth Ayuna (2025) The Patterns of Participatory Communication in Empowering the MSMEs Sector, Asian Journal of Social and Humanities, Vol 3 no 5 page 1088 - 1100.
Ika Yuliasari, Made Wilantara, Novianty Elizabeth Ayuna ( 2024 ) Construction of Social Reality In The Badui Society Regarding The Covid 19 Pandemic, nternational Journal Of Humanities Education And Social Sciences , Volume 3, Number 5, April2024, Page. 2564–2576
Kent, M. L., & Taylor, M. (2002). Toward a Dialogic Theory of Public Relations. Public Relations Review, 28(1), 21–37.
Littlejohn, S. W., & Foss, K. A. (Eds.). (2009). Encyclopedia of communication theory (Vols. 1–2). SAGE Publications.
Macnamara, J. (2016). Organizational Listening: The Missing Essential in Public Communication. Peter Lang Publishing.
Mukhtar, Risnita, & Prasetyo, M. A. M. (2020). The influence of transformational leadership, interpersonal communication, and organizational conflict on organizational effectiveness. International Journal of Educational Review, 2(1), 1–17.
Putro, H. P. (2023). Digital communication as a tool for improving organizational performance. Jurnal Info Sains: Informatika dan Sains, 13(03), 941–947.
Robbins, S. P., & Judge, T. A. (2017). Organizational behavior (17th ed.). Pearson Education.
Waters, R. D., Burnett, E., Lamm, A., & Lucas, J. (2009). Engaging Stakeholders Through Social Networking: How Nonprofit Organizations Are Using Facebook. Public Relations Review, 35(2), 102–106. https://doi.org/10.1016/j.pubrev.2009.01.006
Wiggins, T. S. (2017). An Interpretive Phenomenological Analysis of the Lived Experiences and Mentoring Relationships of Black Women Student Affairs Administrators. Educ Foundations & Leadership, 179. https://doi.org/10.25777/fx9t-m131
Yuliasari, I., Wilantara, M., & Ayuna, N. E. (2024). Construction of social reality in the Badui society regarding the COVID-19 pandemic. International Journal of Humanities Education and Social Sciences, 3(5).
Published
2025-05-12
How to Cite
Muhammad Saiful Islam. (2025). Mediation Of Tanjung Priok Port Workers’ Conflict With Communication Strategy (Case Study PT. Temas Port Temas Jakarta). International Journal of Technology and Education Research, 3(02), 96-114. https://doi.org/10.63922/ijeter.v3i02.1764
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