The Effect of Leadership and Work Environment on the Performance of Malang Souvenir MSMEs through Work Motivation and Job Satisfaction
Keywords:
Leadership; Work Environment; Work Motivation; Job Satisfaction; SMEs Performance; Souvenir SMEs; Malang City; Mediation; Quantitative Research
Abstract
This study aims to examine and analyze the influence of leadership and work environment—mediated by work motivation and job satisfaction—on the performance of souvenir-selling MSMEs in Malang City. The growth of SMEs in Malang City has experienced rapid growth due to the boost from the tourism sector, which in turn requires business owners to have increasingly better organizational performance to face the level of competition. However, the performance of SMEs is often hampered by internal problems closely related to human resource management. The primary issues frequently observed in the field include suboptimal leadership and work environments that fail to meet standards of comfort or work orderliness. Using a quantitative approach, this study evaluates various hypotheses covering both the direct and indirect effects of these variables. Specifically, this study provides an in-depth analysis of the roles of work motivation and job satisfaction as mediating variables in the relationship between leadership and work environment on SME performance. It is hoped that the results of this study will provide empirical evidence as well as strategic recommendations useful for the development and improvement of SME performance in Malang City.
References
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Febrianti, W., & Abdulah, B. (2022). THE EFFECT OF LEADERSHIP TOWARDS THE PERFORMANCE OF MSME EMPLOYEES IN
Fokam, J. A. M., Ngoata, S. D., & Mafeu, P. D. T. (2022). Job satisfaction and employee performance of SMEs in Cameroon. Revue Internationale des Sciences de Gestion, 5(1), 412–428. FOKAM, J. A. M., NGOATA, S. D., & MAFEU, P. D. T. (2022). Job satisfaction
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Hadi, M. A., Wibowo, A., Wibowo, A. E., Jalil, M., & Adi, T. W. (2022). The Influence of Work Discipline, Quality of work life (QWL) and Work Environment on Work Motivation and Its Impact on the Performance of MSME Employees in Pasuruan Regency. Enrichment: Journal of Management, 12(4), 2792-2803.
Iis, E. Y., Wahyuddin, W., Thoyib, A., Ilham, R. N., & Sinta, I. (2022). The effect of career development and work environment on employee performance with work motivation as intervening variable at the office of agriculture and livestock in Aceh. International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS), 2(2), 227-236.
Judijanto, L., Murthada, M., Putra, A. S. B., & Astuti, A. K. (2023). Synergy of work environment, CEO characteristics, and MSME performance: A case study in Indonesia's clothing industry. International Journal of Business, Law, and Education, 4(2), 1328–1339.
Judijanto, L., Murthada, M., Putra, A. S. B., & Astuti, A. K. (2023). Synergy of Work Environment, CEO Characteristics, and MSME Performance: A Case Study in Indonesia’s Clothing I
Laras, T., Jatmiko, B., Susanti, F. E., & Susiati, S. (2021). The effect of work environment and compensation on work motivation and performance: A case study in Indonesia. The Journal of Asian Finance, Economics and Business, 8(5), 1065–1077. https://doi.org/10.13106/jafeb.2021.vol8.no5.1065
Laras, T., JATMIKO, B., SUSANTI, F. E., & SUSIATI, S. (2021). The effect of
Lie, D., Sofyan, S., Tanjung, S. R. P., Chandra, E., & Silitonga, H. P. (2023). The role of entrepreneur networking in moderating the relationship of leadership style to MSME performance. International Journal of Science, Technology & Management, 4(1), 61–68.
Lie, D., Sofyan, S., Tanjung, S. R. P., Chandra, E., & Silitonga, H. P. (2023). The Role Of Entrepreneur Networking In Moderating The Relationship Of Leadership Style To MSME Performance. International Journal of Science, Technology & Management, 4(1), 61-68.
Lumunon, D. F., Massie, J. D., & Trang, I. (2021). The effect of training, digital transformation, and work motivation on employee performance during the COVID-19 period: A study on culinary UMKM employees in Manado city. Central Asian Journal of Literature, Philosophy and Culture, 2(8), 22–37.
Lumunon, D. F., Massie, J. D., & Trang, I. (2021). The effect of training, digital transformation, and work motivation on employee performance during the COVID-19 period: A study on culinary UMKM employees in Manado city. Central Asian Journal Of Literature, Philosophy and Culture, 2(8), 22-37.
Mwesigwa, R., Tusiime, I., & Ssekiziyivu, B. (2020). Leadership styles, job satisfaction and organizational commitment among academic staff in public universities. Journal of Management development, 39(2), 253-268.
Novitasari, D., Asbari, M., Wijayanti, L. M., Hyun, C. C., & Farhan, M. (2020). The role of religiosity, leadership style, job satisfaction and organizational citizenship behavior mediation on woman teachers’ performance. Solid State Technology, 63(6), 2953-2967.
Ong, S., Hendry, H., Winata, V., & Monika, M. (2021). The influence of discipline, work environment, and work commitment on job satisfaction. International Journal of Social Science and Business, 5(2), 174–179. https://doi.org/10.23887/ijssb.v5i2.35421
Ong, S., Hendry, H., Winata, V., & Monika, M. (2021). The influence of discipline, work environment, and work commitment on job satisfaction. International Journal of Social Science and Business, 5(2), 174-179.
Saputra, F. (2021). Leadership, communication, and work motivation in determining the success of professional organizations. Journal of Law, Politic and Humanities, 1(2), 59-70.
Singgih, E., Iskandar, J., Goestjahjanti, F. S., Fahlevi, M., Nadeak, M., Fahmi, K.,
Subroto, S., & Amalia, M. R. (2022). Leadership and work environment: The impact on the performance of MSME employees in Tegal City. Proceedings of the 2nd International Conference on Social Science, Humanities, Education and Society Development (ICONS 2021), 202–207. Atlantis Press. https://doi.org/10.2991/assehr.k.220131.035
Subroto, S., & Amalia, M. R. (2022, January). Leadership and work environment: The impact on the performance of MSME employees in Tegal City. In 2nd International Conference on Social Science, Humanities, Education and Society Development (ICONS 2021) (pp. 202-207). Atlantis Press.
Sugiarti, E. (2022). The influence of training, work environment and career development on work motivation that has an impact on employee performance at PT. Suryamas Elsindo Primatama in West Jakarta. International Journal of Artificial Intelligence Research, 6(1), 1–11. https://doi.org/10.29099/ijair.v6i1.458
Sugiarti, E. (2022). The influence of training, work environment and career development on work motivation that has an impact on employee performance at PT. Suryamas Elsindo Primatama in West Jakarta. International Journal of Artificial Intelligence Research, 6(1), 1-11.
Suheri, K. F., & Raharjo, S. T. (2024). The influence of leadership style, work motivation, and compensation on the performance of MSME center employees in Semarang City. Jurnal Bisnis Strategi, 32(2), 55–65. https://doi.org/10.14710/jbs.32.2.55-65
Suheri, K. F., & Raharjo, S. T. (2024). The influence of leadership style, work motivation, and compensation on the performance of MSME center employees in Semarang City. Jurnal Bisnis Strategi, 32(2), 55-65.
Sürücü, L., & Sağbaş, M. (2021). The impact of leadership styles on job satisfaction: A study of the hospitality industry. Yönetim Bilimleri Dergisi, 19(40), 323-346.
Suyono, J., Eliyana, A., Ratmawati, D., & Elisabeth, D. R. (2021). Organization commitment and work environment on job satisfaction: The mediating role of work motivation. Systematic Reviews in Pharmacy, 12(2), 681–688.
Adiningrat, A. A., Ruhayu, Y., Rustan, R., Wahyuni, S., & Fitrianti, A. N. (2022). The effect of financial literature and Islamic work motivation on the performance of food micro, small and business enterprises (MSMEs) in Makassar City. Budapest International Research and Critics Institute Journal (BIRCI-Journal), 5(4), 30836–30845.
Adiningrat, A. A., Ruhayu, Y., Rustan, R., Wahyuni, S., & Fitrianti, A. N. (2022). The Effect of Financial Literature and Islamic Work Motivation on the Performance of Food Micro, Small and Businness Enterprises (MSMEs) in Makassar City. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(4), 30836-30845.
Al Sabei, S. D., Labrague, L. J., Miner Ross, A., Karkada, S., Albashayreh, A., Al Masroori, F., & Al Hashmi, N. (2020). Nursing work environment, turnover intention, job burnout, and quality of care: The moderating role of job satisfaction. Journal of nursing scholarship, 52(1), 95-104.
Albagawi, B. (2019). Leadership styles of nurse managers and job satisfaction of staff nurses: correlational design study. Eur Sci J, 15(3), 254-275.
Amri, D., Thoyib, M., & Wahyudi, R. (2020, April). Determinant of Development Strategies and Leadership Styles on Organizational Commitment and Their Implications for MSMEs Performance in Palembang. In 3rd Forum in Research, Science, and Technology (FIRST 2019) (pp. 229-235). Atlantis Press. and employee performance of SMEs in Cameroon. Revue Internationale des Sciences de Gestion, 5(1).
Arifuddin, A., Lita, W., Catherine, S., & Yingxiang, S. (2023). The influence of leadership style and work motivation on employee performance. Journal Markcount Finance, 1(3), 206–215.
Arifuddin, A., Lita, W., Catherine, S., & Yingxiang, S. (2023). The influence of leadership style and work motivation on employee performance. Journal Markcount Finance, 1(3), 206-215.
Astuti, R. W., Fitria, H., & Rohana, R. (2020). The influence of leadership styles and work motivation on teacher’s performance. Journal of Social Work and Science Education, 1(2), 105-114.
Badan Pusat Statistik Kota Malang. (2024). UMKM di Kota Malang tahun 2023. https://malangkota.bps.go.id
Basalamah, M. S. A., & As’ad, A. (2021). The role of work motivation and work environment in improving job satisfaction. Golden Ratio of Human Resource Management, 1(2), 94-103.
Basalamah, M. S. A., & As'ad, A. (2021). The role of work motivation and work environment in improving job satisfaction. Golden Ratio of Human Resource Management, 1(2), 94–103. https://doi.org/10.52970/grhrm.v1i2.53
Caniago, A. (2023). The influence of the work environment on employee performance at MSMEs markets in Kertasari Village. Best Journal of Administration and Management, 1(3), 111–117. CIREBON REGENCY. Journal Research of Social Science, Economics & Management, 2(2)
Dinas Koperasi, Usaha Mikro, dan Perdagangan (Diskopindag) Kota Malang. (2024). Target peningkatan UMKM naik kelas 2025. https://diskopindag.malangkota.go.id
Donley, J. (2021). The impact of work environment on job satisfaction: Pre-COVID research to inform the future. Nurse Leader, 19(6), 585–589. https://doi.org/10.1016/j.mnl.2021.08.003
Donley, J. (2021). The impact of work environment on job satisfaction: pre-COVID research to inform the future. Nurse leader, 19(6), 585-589.
Febrianti, W., & Abdulah, B. (2022). The effect of leadership towards the performance of MSME employees in Cirebon Regency. Journal Research of Social Science, Economics & Management, 2(2), 145–158.
Febrianti, W., & Abdulah, B. (2022). THE EFFECT OF LEADERSHIP TOWARDS THE PERFORMANCE OF MSME EMPLOYEES IN
Fokam, J. A. M., Ngoata, S. D., & Mafeu, P. D. T. (2022). Job satisfaction and employee performance of SMEs in Cameroon. Revue Internationale des Sciences de Gestion, 5(1), 412–428. FOKAM, J. A. M., NGOATA, S. D., & MAFEU, P. D. T. (2022). Job satisfaction
Hadi, M. A., Wibowo, A., Wibowo, A. E., Jalil, M., & Adi, T. W. (2022). The influence of work discipline, quality of work life (QWL) and work environment on work motivation and its impact on the performance of MSME employees in Pasuruan Regency. Enrichment: Journal of Management, 12(4), 2792–2803.
Hadi, M. A., Wibowo, A., Wibowo, A. E., Jalil, M., & Adi, T. W. (2022). The Influence of Work Discipline, Quality of work life (QWL) and Work Environment on Work Motivation and Its Impact on the Performance of MSME Employees in Pasuruan Regency. Enrichment: Journal of Management, 12(4), 2792-2803.
Iis, E. Y., Wahyuddin, W., Thoyib, A., Ilham, R. N., & Sinta, I. (2022). The effect of career development and work environment on employee performance with work motivation as intervening variable at the office of agriculture and livestock in Aceh. International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS), 2(2), 227-236.
Judijanto, L., Murthada, M., Putra, A. S. B., & Astuti, A. K. (2023). Synergy of work environment, CEO characteristics, and MSME performance: A case study in Indonesia's clothing industry. International Journal of Business, Law, and Education, 4(2), 1328–1339.
Judijanto, L., Murthada, M., Putra, A. S. B., & Astuti, A. K. (2023). Synergy of Work Environment, CEO Characteristics, and MSME Performance: A Case Study in Indonesia’s Clothing I
Laras, T., Jatmiko, B., Susanti, F. E., & Susiati, S. (2021). The effect of work environment and compensation on work motivation and performance: A case study in Indonesia. The Journal of Asian Finance, Economics and Business, 8(5), 1065–1077. https://doi.org/10.13106/jafeb.2021.vol8.no5.1065
Laras, T., JATMIKO, B., SUSANTI, F. E., & SUSIATI, S. (2021). The effect of
Lie, D., Sofyan, S., Tanjung, S. R. P., Chandra, E., & Silitonga, H. P. (2023). The role of entrepreneur networking in moderating the relationship of leadership style to MSME performance. International Journal of Science, Technology & Management, 4(1), 61–68.
Lie, D., Sofyan, S., Tanjung, S. R. P., Chandra, E., & Silitonga, H. P. (2023). The Role Of Entrepreneur Networking In Moderating The Relationship Of Leadership Style To MSME Performance. International Journal of Science, Technology & Management, 4(1), 61-68.
Lumunon, D. F., Massie, J. D., & Trang, I. (2021). The effect of training, digital transformation, and work motivation on employee performance during the COVID-19 period: A study on culinary UMKM employees in Manado city. Central Asian Journal of Literature, Philosophy and Culture, 2(8), 22–37.
Lumunon, D. F., Massie, J. D., & Trang, I. (2021). The effect of training, digital transformation, and work motivation on employee performance during the COVID-19 period: A study on culinary UMKM employees in Manado city. Central Asian Journal Of Literature, Philosophy and Culture, 2(8), 22-37.
Mwesigwa, R., Tusiime, I., & Ssekiziyivu, B. (2020). Leadership styles, job satisfaction and organizational commitment among academic staff in public universities. Journal of Management development, 39(2), 253-268.
Novitasari, D., Asbari, M., Wijayanti, L. M., Hyun, C. C., & Farhan, M. (2020). The role of religiosity, leadership style, job satisfaction and organizational citizenship behavior mediation on woman teachers’ performance. Solid State Technology, 63(6), 2953-2967.
Ong, S., Hendry, H., Winata, V., & Monika, M. (2021). The influence of discipline, work environment, and work commitment on job satisfaction. International Journal of Social Science and Business, 5(2), 174–179. https://doi.org/10.23887/ijssb.v5i2.35421
Ong, S., Hendry, H., Winata, V., & Monika, M. (2021). The influence of discipline, work environment, and work commitment on job satisfaction. International Journal of Social Science and Business, 5(2), 174-179.
Saputra, F. (2021). Leadership, communication, and work motivation in determining the success of professional organizations. Journal of Law, Politic and Humanities, 1(2), 59-70.
Singgih, E., Iskandar, J., Goestjahjanti, F. S., Fahlevi, M., Nadeak, M., Fahmi, K.,
Subroto, S., & Amalia, M. R. (2022). Leadership and work environment: The impact on the performance of MSME employees in Tegal City. Proceedings of the 2nd International Conference on Social Science, Humanities, Education and Society Development (ICONS 2021), 202–207. Atlantis Press. https://doi.org/10.2991/assehr.k.220131.035
Subroto, S., & Amalia, M. R. (2022, January). Leadership and work environment: The impact on the performance of MSME employees in Tegal City. In 2nd International Conference on Social Science, Humanities, Education and Society Development (ICONS 2021) (pp. 202-207). Atlantis Press.
Sugiarti, E. (2022). The influence of training, work environment and career development on work motivation that has an impact on employee performance at PT. Suryamas Elsindo Primatama in West Jakarta. International Journal of Artificial Intelligence Research, 6(1), 1–11. https://doi.org/10.29099/ijair.v6i1.458
Sugiarti, E. (2022). The influence of training, work environment and career development on work motivation that has an impact on employee performance at PT. Suryamas Elsindo Primatama in West Jakarta. International Journal of Artificial Intelligence Research, 6(1), 1-11.
Suheri, K. F., & Raharjo, S. T. (2024). The influence of leadership style, work motivation, and compensation on the performance of MSME center employees in Semarang City. Jurnal Bisnis Strategi, 32(2), 55–65. https://doi.org/10.14710/jbs.32.2.55-65
Suheri, K. F., & Raharjo, S. T. (2024). The influence of leadership style, work motivation, and compensation on the performance of MSME center employees in Semarang City. Jurnal Bisnis Strategi, 32(2), 55-65.
Sürücü, L., & Sağbaş, M. (2021). The impact of leadership styles on job satisfaction: A study of the hospitality industry. Yönetim Bilimleri Dergisi, 19(40), 323-346.
Suyono, J., Eliyana, A., Ratmawati, D., & Elisabeth, D. R. (2021). Organization commitment and work environment on job satisfaction: The mediating role of work motivation. Systematic Reviews in Pharmacy, 12(2), 681–688.
Published
2026-05-04
How to Cite
Prastiono, S., Sudarmiatin, & Heri Pratikto. (2026). The Effect of Leadership and Work Environment on the Performance of Malang Souvenir MSMEs through Work Motivation and Job Satisfaction. International Journal of Technology and Education Research, 4(02), 330-341. https://doi.org/10.63922/ijeter.v4i02.3374
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