Innovation Strategy Through E-Commerce Utilization in Increasing MSMEs in the Digital Era in the Niar Chips Business

Sumiati Tahir; Ika Wisudawaty; Pahrul

doi:10.63922/ijevss.v4i02.1777

Sumiati Tahir Universitas Negeri Makassar
Ika Wisudawaty Universitas Negeri Makassar
Pahrul Universitas Negeri Makassar

DOI: https://doi.org/10.63922/ijevss.v4i02.1777

Keywords: Innovation Strategy, E-Commerce, Niar Chips

Abstract

The development of digital technology has encouraged Micro, Small, and Medium Enterprises (MSMEs) to innovate in maintaining and increasing competitiveness. This study aims to explore innovation strategies through the use of e-commerce in improving the performance and market reach of MSMEs, with a case study on Niar's Kripik Business. The method used is descriptive qualitative with data collection techniques through in-depth interviews, observation, and documentation. The results of the study show that Niar Kripik has succeeded in utilizing e-commerce platforms such as Shopee, Tokopedia, and social media as a digital marketing strategy. Innovation is carried out through product repackaging, digitalization of promotions, and improving customer service. These findings reinforce the importance of technology adaptation in the sustainable development of MSMEs in the digital era.

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