The Effect of Transparency and Accountability on the Quality of Student Administration Services in the Faculty of Agriculture  Gorontalo State University

Kasmawaty Ibrahim; Juriko Abdussamad; Fenti Prihatini Dance Tui

doi:10.63922/ijevss.v5i02.3206

Kasmawaty Ibrahim Master of Public Administration, Gorontalo State University
Juriko Abdussamad Master of Public Administration, Gorontalo State University
Fenti Prihatini Dance Tui Master of Public Administration, Gorontalo State University

DOI: https://doi.org/10.63922/ijevss.v5i02.3206

Keywords: Service; Student Affairs; Administration; Transparency; Accountability

Abstract

This study aims to determine the influence of transparency and accountability on the quality of student administration services at the Faculty of Agriculture, Gorontalo State University partially or simultaneously. The approach in this study is quantitative. The research method is expost facto and correlational research design. The sample in the study was 92 people. The data analysis technique used is multiple regression. The results of the study show that (1) transparency has a positive and significant effect on the quality of student administration services at the Faculty of Agriculture, Gorontalo State University with a partial determination coefficient of 32.00%. (2) accountability has a positive and significant effect on the quality of student administration services at the Faculty of Agriculture, Gorontalo State University with a partial determination coefficient of 31.60%. (3) Transparency and accountability together have a significant effect on the quality of student administration services at the Faculty of Agriculture, Gorontalo State University with a simultaneous determination coefficient of 63.60%. While the remaining 36.40% can be explained by other variables that were not studied in this study such as the competence of service officers, service standards, organizational culture, periodic service performance supervision and evaluation system, level of participation and student feedback in service improvement. So that the interaction and combination of the two factors are able to make student administration services at the Faculty of Agriculture, Gorontalo State University more quality which in the end make students satisfied, where student satisfaction is one of the superior accreditation assessments with the highest weight.

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