Work Culture, Work Motivation, and Performance Benefits as Determinants of Performance: The Mediating Role of Job Satisfaction (Case Study at the Communication and Informatics Office of North Lampung Regency)
Keywords:
Work Culture;, Work Motivation, Performance Allowance, Job Satisfaction, Employee Performance
Abstract
This study aims to analyze the effects of work culture, work motivation, and performance allowances on job satisfaction and employee performance, as well as to examine the role of job satisfaction as a mediating variable at the Department of Communication and Informatics of North Lampung Regency. This study employed a quantitative approach with a descriptive research design. Primary data were collected through a Likert-scale questionnaire distributed via Google Forms to 58 State Civil Apparatus (ASN) respondents, consisting of civil servants (PNS) and Government Employees with Employment Agreements (PPPK), using a saturated sampling technique. Data were analyzed using multiple linear regression and path analysis with the Sobel Test to examine the mediating effects. The results indicate that work culture, work motivation, and performance allowances each have a positive and significant effect on job satisfaction. Furthermore, work culture and job satisfaction have a positive and significant effect on employee performance, whereas work motivation and performance allowances do not have a direct and significant effect on employee performance. The mediation analysis shows that job satisfaction does not mediate the relationship between work culture and employee performance; however, it significantly mediates the effects of work motivation and performance allowances on employee performance. These findings indicate that improving employee performance is not solely determined by organizational factors and compensation directly, but also by the institution's ability to foster employee job satisfaction. Therefore, the Department of Communication and Informatics of North Lampung Regency is advised to strengthen its work culture, evaluate the performance allowance system so that it better reflects employees' actual workload and work achievements, enhance motivation through recognition and competency development, and establish a fairer workload distribution to improve job satisfaction and employee performance.
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Abhipsa Pal. (2018). Motivations of Individuals Participating in Social Media: A Cultural Perspective. Journal of Modern Accounting and Auditing, 14(6). https://doi.org/10.17265/1548-6583/2018.06.003
Agubosim, B. B., Arshad, M. M., Alias, S. N., & Moosavi, A. (2023). Job Satisfaction and Job Performance among University Staff in Nigeria. International Journal of Academic Research in Progressive Education and Development, 12(2). https://doi.org/10.6007/ijarped/v12-i2/17669
Ariss, A. Al, & Sidani, Y. (2016). Comparative international human resource management: Future research directions. Human Resource Management Review, 26(4), 352–358. https://doi.org/10.1016/j.hrmr.2016.04.007
Azeem, M., Ahmed, M., Haider, S., & Sajjad, M. (2021). Expanding competitive advantage through organizational culture, knowledge sharing and organizational innovation. Technology in Society, 66, 1–10. https://doi.org/https://doi.org/10.1016/j.techsoc.2021.101635
Barusman, A. R. P., Virgawenda, T., & Arwis, Y. A. (2020). Factors that Effect the Level of Consumers Loyalty for Budget Hotel in Indonesia. Talent Development & Excellence, 12(1).
Barusman, M. Y., & Hidayat, T. (2017). Relation of Motivation to Return to the Place of Origin and Work Commitment. European Journal of Business and Management Www.Iiste.Org ISSN, 9(34), 68–73. www.iiste.org
Dhall, P. (2019). Quantitative Data Analysis. In R. N. Subudhi & S. Mishra (Eds.), Methodological Issues in Management Research: Advances, Challenges, and the Way Ahead (pp. 109–125). Emerald Publishing Limited. https://doi.org/10.1108/978-1-78973-973-220191008
dos Santos, A., Armanu, Setiawan, M., & Rofiq, A. (2020). Effect of recruitment, selection and culture of organizations on state personnel performance. Management Science Letters, 10(6), 1179–1186. https://doi.org/10.5267/j.msl.2019.11.042
Emmanuel, N., & Nwuzor, J. (2021). Employee and Organisational Performance: Employees Perception of Intrinsic and Extrinsic Rewards System. Applied Journal of Economics, Management and Social Sciences, 2(1), 26–32.
Huang, W.-R., & Su, C.-H. (2016). The mediating role of job satisfaction in the relationship between job training satisfaction and turnover intentions. Industrial and Commercial Training, 48(1), 42–52. https://doi.org/10.1108/ICT-04-2015-0029
Jawaad, M., Amir, A., Bashir, A., & Hasan, T. (2019). Human resource practices and organizational commitment: The mediating role of job satisfaction in emerging economy. Cogent Business and Management, 6(1). https://doi.org/10.1080/23311975.2019.1608668
Johari, J., Mohd Shamsudin, F., Fee Yean, T., Yahya, K. K., & Adnan, Z. (2019). Job characteristics, employee well-being, and job performance of public sector employees in Malaysia. International Journal of Public Sector Management, 32(1), 102–119. https://doi.org/10.1108/IJPSM-09-2017-0257
Kristanti, D., & Eko Yudiatmaja, W. (2022). Antecedents of Work Outcomes of Local Government Employees: The Mediating Role of Public Service Motivation. Policy & Governance Review, 6(3), 247. https://doi.org/10.30589/pgr.v6i3.491
Kusuma, A., Lestari, H., & Usman, O. (2019). Influence of Motivation Work, Discipline of Work, Work Environment, Cultural Organization, and Compensation to the Performance of Employees. SSRN Electronic Journal.
Listyani, L. (2022). Exploring Indonesian EFL Writing Students’ Differences in Motivation: A Language Learning Journey to Success. Journal of Language Teaching and Research, 13(2), 406–416.
Magem, I. H. (2017). A Reviewof The Antecedents And-consequences of Employee-engagementc. International Journal of Economics and Management Engineering, 11(4), 794–801.
Mardhotillah, R. R., Karya, D. F., Saadah, C., & Rasyid, R. A. (2021). The antecedents of employee’s performance: Case study of Nahdlatul Ulama University of Surabaya, Indonesia. IOP Conference Series: Earth and Environmental Science, 747(1). https://doi.org/10.1088/1755-1315/747/1/012112
Mat Desa, N., Hasmi Abu Hassan Asaari, M., & Lee Yim, C. (2020). Human Resource Management Practices and Job Satisfaction among Courier Service Provider Employees. International Journal of Asian Social Science, 10(6), 327–338. https://doi.org/10.18488/journal.1.2020.106.327.338
Ningsih, L. K., Prastiwi, N. L. P. E. Y., & Gorda, A. E. S. (2020). Journal of Business on Hospitality and Tourism THE OPTIMIZATION OF EMPLOYEE PERFORMANCE IMPROVEMENT REVIEWED FROM THE PERSPECTIVES OF PERFORMANCE ALLOWANCES, WORK MOTIVATION, AND WORK DISCIPLINE IN THE LPD BANYUNING, LPD LUMBANAN, LPD PADANG BULIA, LPD SARI MEKAR. Journal of Business on Hospitality and Tourism, 06(01), 94–103. https://doi.org/10.22334/jbhost.v6i1
Nugroho, S. H., Madhakomala, R., & Gunawan, K. (2019). Analysis And Scenario Of Navy Performance Allowance Policy Using System Dynamic Model. INTERNATIONAL JOURNAL OF SCIENTIFIC & TECHNOLOGY RESEARCH, 8. www.ijstr.org
Ober, T. M., Lehman, B. A., Gooch, R., Oluwalana, O., Solyst, J., Phelps, G., & Hamilton, L. S. (2023). Culturally Responsive Personalized Learning: Recommendations for a Working Definition and Framework. ETS Research Report Series, 2023(1), 1–14. https://doi.org/10.1002/ets2.12372
Oktaviannur, M. (2024). The Effect of Work Motivation and Work Environment on Employee at PDAM Way Rilau Bandar Lampung City. IJEBIR, 03(02), 1091–1101.
Puspita Dinda Pratama, A., Hadiwijaya, D., & Marzuki, I. (2025). The Effect of Performance Allowances, Organizational Motivation and Organizational Culture on Employee Performance Improvement in the University of Muhammadiyah Tangerang. Eduvest-Journal of Universal Studies, 5(3), 2959–2978. http://eduvest.greenvest.co.id
Rakatama, A. W., & Chaerudin, C. (2021). The Role of Competence, Motivation and Compensation in Affecting the Employee Perfomance at PT. ZTE Indonesia. DIJSM: Dinasti International Journal of Digital Busiiness Management, 2(2), 290–298. https://doi.org/10.31933/dijdbm.v2i2
Sabir, A. (2017). Motivation: Outstanding Way to Promote Productivity in Employees. American Journal of Management Science and Engineering, 2(3), 35. https://doi.org/10.11648/j.ajmse.20170203.11
Samar, R. (2024). The Influence of Leadership Styles on Employee Motivation and Job Satisfaction. International Research Journal on Advanced Engineering and Management (IRJAEM), 2(03), 339–344. https://doi.org/10.47392/irjaem.2024.0049
Santi Rafiun, J., Madjid, R., Muh Nur, & Tambunan, R. (2022). THE EFFECTS OF PERFORMANCE ALLOWANCE AND ORGANIZATIONAL SUPPORT ON WORK MOTIVATION AND EMPLOYEE PERFORMANCE AT INDUSTRY AND TRADE OFFICE SOUTHEAST SULAWESI PROVINCE. International Journal of Applied Science and Research, 05(04), 05–13. https://doi.org/10.56293/ijasr.2022.5402
Sharma, Dr. S. C., & Gupta, Dr. R. (2020). Job Satisfaction: Difference in Levels among Selected Industries. International Journal of Recent Technology and Engineering (IJRTE), 8(6), 5698–5703. https://doi.org/10.35940/ijrte.F7994.038620
Suwanda, D. (2019). REGIONAL PERFORMANCE ALLOWANCES INSTRUMENT IMPROVING PERFORMANCE OF GOVERNMENT EMPLOYEES. International Journal of Economics, Commerce and Management, 1–36.
Treviño, T., & Pineda Garelli, J. L. (2019). Understanding digital moms: motivations to interact with brands on social networking sites. Qualitative Market Research: An International Journal, 22(1), 70–87. https://doi.org/10.1108/QMR-01-2017-0013
Tuffaha, M. (2020). The Determinants of Employee’s Performance: A Literature Review. Journal of Economics and Management Sciences, 3(3), p14. https://doi.org/10.30560/jems.v3n3p14
Published
2026-08-29
How to Cite
Alam, N. M. D., & Barusman, A. R. P. (2026). Work Culture, Work Motivation, and Performance Benefits as Determinants of Performance: The Mediating Role of Job Satisfaction (Case Study at the Communication and Informatics Office of North Lampung Regency). International Journal of Education, Vocational and Social Science , 5(03), 9128-9156. https://doi.org/10.63922/ijevss.v5i03.6279
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