The Effect of Role Conflict on Turnover Intention: The Mediating Role of Work Stress Among Generation Z Employees
Keywords:
Role Conflict, Work Stress, Turnover Intention, Generation Z
Abstract
This study aims to analyze the effect of role conflict on work stress and turnover intention and to examine the mediating role of work stress in the relationship between role conflict and turnover intention among Generation Z employees in Semarang City. This study employed a quantitative approach using a questionnaire survey. The sample consisted of 96 Generation Z employees in Semarang City selected through purposive sampling. The data were analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with SmartPLS. The results indicate that role conflict has a positive and significant effect on work stress and turnover intention. However, work stress does not have a significant effect on turnover intention. Furthermore, work stress does not mediate the relationship between role conflict and turnover intention. These findings indicate that role conflict is an important factor that can increase work stress and employees’ intention to leave the organization. Therefore, effective management of role conflict is important to reduce turnover intention among Generation Z employees.
References
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Suseno, B. D., Basrowi, B., & Kuwartika, Y. (2023). Analysis of workload and role conflict on work stress and their implications on turnover intention. Jurnal Ekonomi Modernisasi, 19(2), 96–111.
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SmartPLS GmbH. (2024). Model fit – Standardized root mean square residual (SRMR). SmartPLS. SmartPLS
Afsar, B., & Rehman, Z. (2017). Relationship between work-family conflict, job embeddedness, workplace flexibility, and turnover intentions. Makara Human Behavior Studies in Asia, 21(2), 92–104.
Amiruddin, A. (2019). Mediating effect of work stress on the influence of time pressure, work-family conflict and role ambiguity on audit quality reduction behavior. International Journal of Law and Management, 61(2), 434–454.
Ariyanto, T., Herwin, H., & Sujati, H. (2023). Uji validitas dan reliabilitas konstruk instrumen tes kemampuan operasi hitung bilangan bulat menggunakan CFA. AKSIOMA: Jurnal Program Studi Pendidikan Matematika, 12(3), 2977–2987.
Asfahani, A. (2022). The impact of role conflict on turnover intention among faculty members: A moderated mediation model of emotional exhaustion and workplace relational conflict. Frontiers in Psychology, 13.
Civil, Ş. (2023). Untitled. International Journal of Humanities and Educational Research, 5(1).
Damrah, P. P. D. S. H. (2023). Pengaruh konflik peran dan stres kerja terhadap turnover intention in nurses at Hasanuddin Damrah Manna Hospital, South Bengkulu Regency. Journal of Indonesian Management.
Dewi, N. M. R. P., Yaniawati, R. P., Rachman, A., et al. (2024). Analisis pengaruh role ambiguity, role conflict, dan perceived employability terhadap turnover intention pada perawat Rumah Sakit Umum Semara Ratih. Intisari Sains Medis.
Egarini, N. N., & Prastiwi, N. L. P. E. Y. (2022). Pengaruh beban kerja, stres kerja, dan kepuasan kerja terhadap turnover intention pada karyawan SPBU 54.811.05 Desa Lokapaksa Kecamatan Seririt. KONTAN: Jurnal Ekonomi, Manajemen dan Bisnis, 1(3).
Finthariasari, M. F., Harini, R., Islamuddin, I., Febriawati, H., & Putra, J. R. (2024). The influence of role conflict, job satisfaction and job stress on turnover intention. Ekombis Review: Jurnal Ilmiah Ekonomi dan Bisnis, 12(2), 2305–2314.
Khalil, R. A., & Santoso, M. B. (2022). Generasi sandwich: Role conflict dalam mencapai keberfungsian sosial. Share: Social Work Journal, 12(1), 77–87.
Lestari, A. U. (2025). Pengaruh workload dan work incivility terhadap turnover intention melalui burnout pada pekerja Gen Z di Kota Malang [Doctoral dissertation, Universitas Islam Negeri Maulana Malik Ibrahim].
Maharani, C., & Budiono, B. (2023). Pengaruh iklim organisasi dan stres kerja terhadap turnover intention melalui kepuasan kerja karyawan bank di wilayah Surabaya. Jurnal Ilmu Manajemen, 352–367.
Malihah, F. D., Widayati, C. C., & Novianty, L. A. (n.d.). The effect of job insecurity, work stress, and role conflict on turnover intentions in employees.
Milleniawan, T. A., Hadi, S., & Yulianto, E. (2025). Pengaruh role conflict dan occupational stress terhadap turnover intention dimediasi job satisfaction karyawan generasi milenial di Kabupaten Gunungkidul. Jurnal Manajemen Terapan dan Keuangan, 14(2), 702–716.
Mustika, A. D., Hinggo, H. T., & Zaki, H. (2025). Pengaruh kepuasan kerja dan stres kerja terhadap turnover intention karyawan Gen Z. RIGGS: Journal of Artificial Intelligence and Digital Business, 4(2), 4622–4631.
Puspita, D. S., et al. (2024). Upaya penurunan turnover intention pada karyawan Generasi Z Bank BUMN di Kota Semarang. MASTER: Jurnal Manajemen & Bisnis Terapan.
Suseno, B. D., Basrowi, B., & Kuwartika, Y. (2023). Analysis of workload and role conflict on work stress and their implications on turnover intention. Jurnal Ekonomi Modernisasi, 19(2), 96–111.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). SAGE Publications.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.). SAGE Publications.
SmartPLS GmbH. (2024). Model fit – Standardized root mean square residual (SRMR). SmartPLS. SmartPLS
Published
2026-09-12
How to Cite
Ramadhani, D., & Fajri , A. (2026). The Effect of Role Conflict on Turnover Intention: The Mediating Role of Work Stress Among Generation Z Employees. International Journal of Education, Vocational and Social Science , 5(04), 969-985. https://doi.org/10.63922/ijevss.v5i04.6507
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Email : ijevss@citakonsultindo.or.id / editor.ijevss@gmail.com
