Development Of A Mobile Application For Visiting Students In Optimizing Service Quality Management At The Nurul Jadid Islamic Boarding School

Ikhwan Abdillah; Abdullah Abdullah

doi:10.63922/ijevss.v5i04.6521

Ikhwan Abdillah Nurul Jadid University, East Java, Indonesian
Abdullah Abdullah Nurul Jadid University, East Java, Indonesian

DOI: https://doi.org/10.63922/ijevss.v5i04.6521

Keywords: mobile application, Sambang Santri, service quality management, service digitalization, Islamic boarding school

Abstract

This study aims to analyze the development of the Sambang Santri mobile application and its effect on service quality management at Nurul Jadid Islamic Boarding School. The study employed a Research and Development (R&D) approach involving 50 respondents consisting of students’ guardians and service administrators. Data were collected through observation, interviews, documentation, and questionnaires, then analyzed using descriptive statistics and simple linear regression. The results indicate that the Sambang Santri mobile application achieved a feasibility level of 81.1%, categorized as highly feasible. The use of the mobile application had a positive and significant effect on service quality management, with a contribution effect of 51.7% (R² = 0.517) and a regression coefficient of 0.762. The application contributed to improvements in service accessibility, processing speed, efficiency, and user satisfaction. This study demonstrates that mobile-based service digitalization can support more effective and adaptive service quality improvement in Islamic boarding school environments.

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